Claims Processor

This position is responsible for reviewing and processing assigned auto claims by evaluating liability, determining whether to issue payments or deny claims, and providing customer service to the Pool's Members and the community. The position involves handling a variety of tasks related to auto claims and ensuring timely and accurate claim resolution. Required Responsibilities• Ensures accurate decisions are made regarding claim handling, including settlement or denial, and confirms proper claim setup. Handles Member vehicle total loss evaluations, settlements, and salvage recoveries. Maintains regular communication with members and claimants, engaging in frequent phone interactions with all involved parties. Assists Auto Adjusters in obtaining letters of guarantee from lien holders. Coordinates rental vehicles for claimants, ensuring timely repair completion and rental vehicle return. Reviews and approves invoices from independent adjusters. Handles fixed property claims, determining whether to settle or deny claims. Supports the handling of GAP coverage claims related to workers' compensation claims. • The above responsibilities are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required by the position. All employees may have other duties assigned at any time. Education, Work Experience, Certifications•Required High School diploma or equivalent

Years of Experience:

2

Area of Experience:

Claims Property/Casualty License, or the ability to obtain within twelve (12) months of hire Equivalent combinations of education and experience will be accepted Preferred None Essential Competencies and Skills•Required Experience in the Property and Casualty Insurance Industry Proficiency in MS Word Proficiency in MS Excel Proficiency in MS Outlook Preferred Experience in Guidewire •To perform this job successfully, an individual must be able to perform each primary responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary responsibilities. Work Leadership Requirements This position is not a people manager. This position does not have indirect reports. Travel Requirements None Physical Requirements Be able to withstand typical office work that includes periods of sitting, standing, typing, etc. indoors while potentially performing job tasks in close proximity to other people. In addition to typical office work, must be able to exert up to 10 pounds of force occasionally to move objects. Requires close visual acuity to perform an activity such as preparing and analyzing data and figures, viewing a computer screen, visual inspection, assembly of parts, or extensive reading. Must be able to operate standard computer hardware.