Account Manager-Ortonville, MI

Job Title:

Insurance Retention & Sales Specialist (No experience required)

Company:

Thomas Family Agency - An authorized

AAA Insurance Agency Location:

Ortonville, MI (in-office role)

Employment Type:

Full-Time About Us Thomas Family Agency is a trusted, local AAA insurance agency proudly serving the Ortonville community and surrounding areas. We specialize in helping families and individuals find the right protection for their homes, autos, and more. As part of the AAA network, we deliver reliable coverage backed by a nationally recognized brand, combined with the personal, hometown service our clients deserve. Position Overview We're looking for a friendly, motivated Retention & Sales Specialist to join our team. In this customer-focused role, you'll handle incoming calls from existing clients, provide excellent policy service and support, and identify opportunities to help both current and new customers with their insurance needs—including quoting and selling additional or new policies. This is a great opportunity for someone who enjoys building relationships, solving problems, and earning uncapped income through sales. Key Responsibilities Answer incoming customer calls promptly and professionally to assist with policy questions, changes, billing, claims support, and coverage reviews. Perform policy reviews and recommend appropriate adjustments or enhancements to ensure clients have the best protection for their homes and vehicles. Proactively retain existing business by addressing concerns, explaining coverage benefits, and delivering outstanding service to minimize cancellations. Identify cross-selling and up-selling opportunities with current clients (e.g., adding home to auto, umbrella coverage, etc.). Quote and sell new insurance policies to both existing customers and new prospects who contact the agency. Maintain accurate records in our agency management system and follow all AAA compliance standards. Build long-term relationships to support high client satisfaction and annual renewals. Compensation & Benefits Competitive base salary of $40,000 per year. 10% commission on new and additional sales you generate. 10% residual/renewal commission paid annually on the book of business you help build and maintain (structured as an annual raise/incentive). Opportunity for significant earning growth through sales performance (uncapped commissions). First year earnings between 50k-70k Second year earnings between 60k-80k Third year earnings 70k-90k daily incentives for hitting specific goals and completing tasks.

Pay:

$50,000.00 - $110,000.00 per year

Benefits:

Employee discount Referral program

Work Location:

In person