Customer Relations Representative - State Farm Agent Team Member

Benefits:

Licensing paid by agency 401(k) Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development

ABOUT OUR AGENCY

I opened my agency in February 2018, and since then we've built a strong team of six dedicated professionals who share a commitment to excellence. We offer a comprehensive benefits package that includes a 401(k), a health insurance subsidy, and paid time off to support a healthy work-life balance. I earned my bachelor's degree in Business from Mississippi State University and am deeply involved in the local community. Our agency partners with organizations like the Desoto County Dream Center, the Community Foundation of Northwest Mississippi, and local food banks. We also participate in initiatives such as the Thanksgiving Meal Fundraiser and stay active with the Southaven and Hernando Chambers of Commerce. Our office is a high-performing, relationship-driven agency that focuses on creating personalized insurance solutions tailored to each client's unique needs. We're not just about selling products•we're about building trust and long-term relationships. We're looking for highly motivated, detail-oriented professionals who want more than just a job•they're ready to build a career, embrace challenges, and continuously improve. If you're passionate about growth, driven by success, and excited to make a difference in customers lives, this could be the perfect place for you.

ROLE DESCRIPTION

As a Customer Relations Representative•State Farm Agent Team Member with Will Patton•State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

Manage customer inquiries and resolve issues. Maintain customer records and update information as needed. Assist with customer retention strategies. Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS

Communication and problem-solving skills. Experience in customer service preferred. Ability to handle high-stress situations calmly.