Operations Technician - Commercial Lines

As an Operations Technician - Commercial Lines (CL), you will support operational and underwriting processes and handle a variety of policy transactions. What You'll Do

• Document and maintain customer information and forms necessary for policies and/or policy changes in various systems
• Respond to email inquiries from both internal and external customers
• Prepare and assemble policies and/or policy changes for mailing or electronic distribution
• Enter, delete, or update driver information per guidelines within the policy administration system
• Perform filing, retrieval, and distribution of various materials and documents in accordance with prescribed departments' systems and practices
• Ensures all data and materials meet company standards for compliance, completeness and quality
• Upload files to content retention systems What it Takes
• High School degree or equivalent
• Experience in a customer service or office environment preferred
• Ability to work with detail and accuracy within established deadlines
• Exceptional computer skills, including Microsoft Excel/Word/Outlook
• Excellent multi-tasking with the ability to take direction from many sources
• Highly organized and proficient in verbal and written communication What You'll Receive At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.
• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.
• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office
• Meal Subsidy available for associates who report to an office.
• 401(K) plan with a dollar-for-dollar match on your first eight percent , plus immediate vesting to help strengthen your financial future.
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
• Well-being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving.

About Sentry We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction. Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A+ by A.M. Best, the industry's leading rating authority. Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. Get ready to own your future at Sentry. Opportunities await! Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.