Bilingual Insurance Sales and Customer Service Agent

Bilingual Insurance Sales & Customer Service Agent (Spanish/English) Build a Career. Serve Your Community. Grow With Us. About Farmers Insurance Agencies Our Insurance agency offices serve individuals, families, and small businesses by providing insurance solutions that protect what matters most. Our agencies are focused on consultative sales, long-term client relationships, and professional growth. Position Overview The Insurance Sales and Customer Service Agent is responsible for driving new business, supporting existing clients, and contributing to overall agency growth. This is a full-time, in-office role for a motivated Sales/Service professional who enjoys building relationships, closing business, and helping clients make informed insurance decisions. We are looking for a motivated, bilingual (Spanish/English) Insurance Sales/Customer Service Agent who is passionate about helping families protect what matters most. This is an exciting opportunity to help grow an insurance agency from the ground up , while developing valuable sales skills, deep product knowledge, and a long-term career path in the insurance industry. If you are community-minded, relationship-driven, and eager to learn, we provide the training, mentorship, and support you need to succeed—no matter where you are in your career journey. Key Responsibilities Present and explain insurance coverage options based on client needs and risk profile Meet or exceed new business production goals set with the Agent Prospect and generate new business through agency-provided leads and referrals Build and maintain strong client relationships to support retention and cross-selling Follow up with clients to ensure satisfaction and resolve questions or concerns Maintain current knowledge of insurance products, underwriting guidelines, and coverage changes Accurately document client interactions and sales activity in agency systems What You'll Do Build meaningful relationships within the local community by engaging individuals and families to understand their insurance needs Conduct sales and service outreach activities to grow the agency's client base Provide personalized insurance consultations, clearly explaining coverage options and benefits in both English and Spanish Recommend tailored insurance solutions that protect families and support long-term financial security Assist clients with policy changes, renewals, and benefits administration Support marketing and outreach efforts, including community events, referrals, and telemarketing campaigns Manage sales/service documentation, policy processing, and follow-up communications Deliver exceptional customer service by resolving questions and concerns with care and professionalism Maintain strict confidentiality and comply with HIPAA and data privacy regulations Who We're Looking For Bilingual in Spanish and English (required) Passion for helping families and serving the community Sales experience in insurance, retail sales, outside sales, or telemarketing is preferred—but we are willing to train the right candidate Strong communication and relationship-building skills Motivated, goal-oriented, and excited about growing an agency and your own career Comfortable learning new products, systems, and sales techniques Customer-service mindset with problem-solving abilities What We Offer Comprehensive training in insurance products, sales strategies, and customer service Ongoing coaching and mentorship to help build confidence and expertise A clear career path , with opportunities for advancement, licensing growth, and leadership development A supportive, family-oriented team culture focused on long-term success The opportunity to make a real impact by protecting families and strengthening the local community Qualifications Active Texas General Lines or Personal Lines Property and Casualty insurance license required Active Texas General Lines Life, Accident, and Health license preferred but not require Prior sales or customer-facing experience preferred Strong communication, organization, and follow-up skills Ability to manage multiple priorities in a fast-paced environment Self-motivated with a sense of urgency and accountability Ability to work a full-time, in-office schedule Monday through Friday Must pass a background check including state, federal, and county criminal history Compensation & Benefits Base salary 35k plus commission on new business Bonus opportunities based on performance Career development and growth potential Hands-on training within the agency and through the District Office Additional benefits may vary by individual agency Physical & Work Requirements Ability to sit or stand for extended periods while working at a computer or on the phone Ability to communicate clearly and effectively in person, by phone, and electronically Ability to operate standard office equipment, including computers, phones, and printers Ability to lift and carry up to 15 pounds occasionally, such as files, a laptop, or marketing materials Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role in accordance with the Americans with Disabilities Act and applicable state laws. Why Join Us? This isn't just a job-it's a chance to build something meaningful , grow professionally, and become a trusted resource in your community. If you're ready to develop your skills, grow an agency from the ground up, and build a rewarding career in insurance, we'd love to meet you. Equal Opportunity Statement Farmers Insurance agencies are equal opportunity employers. Employment decisions are based on qualifications, merit, and business needs without regard to protected characteristics under applicable law.

Job Type:

Full-time Pay:

$35,000.00 - $65,000.00 per year

Benefits:

Paid time off

Language:

Spanish (Preferred)

License/Certification:

Life & Health Insurance License (Required) General Lines Property and Casualty License? (Required)

Work Location:

In person