Bilingual Agent Support Representative

Job Description Agent Support Representative ______________________________________________________________________________ Build the future with us Are you driven and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As an Agent Support Representative, you will play a key role in supporting policy holders, agents, and internal customers by identifying and assessing their needs. This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation. _____________________________________________________________________________ What you'll accomplish with us As an Agent Support Representative, you'll be at the core of our mission.

Here are the main responsibilities:

Communicates with customers through inbound and outbound phone calls, chats, written correspondence, and e-mail for both English and Spanish to ensure successful resolution of inquiries, and requests for policy information. Explains policy coverage information and provides details to customer questions and concerns. Determines what requests should be forwarded for review by other departments or management. Provides appropriate follow-up to customers when needed. Makes updates to policies and completes service log daily. Becomes familiar with the details of Company products and policies, and a working knowledge of where to get assistance in responding to inquiries. Works independently, and as part of the team to help meet personal goals, department goals, and objectives. ______________________________________________________________________________ What could accelerate your success in this role We're looking for someone who: Is known for their positive demeanor Stands out for their ability to read, write, speak and translate the Spanish language Demonstrates strong attention to detail Is recognized for working independently as well as function effectively as a team player Has 1 year of customer service experience, preferably in a call center environment. ______________________________________________________________________________ Why you'll love working with us A work environment where learning and development merge with a collective pursuit of excellence; A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed; The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces; Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more! ______________________________________________________________________________ and get ahead of your career, where your talent really belongs! ______________________________________________________________________________ Still unsure about applying? At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply - your place might be with us, and we want to get to know you! Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in

STEM OPT

work authorizations. Company American-Amicable Life Insurance Company of Texas Posting End Date 2026-05-04 About us American Amicable is a part of iA Financial Group, one of the largest insurance and wealth management groups in North America. Our headquarters is in Waco, TX. Tracing its roots back to 1910, the American-Amicable Life Insurance Company of Texas is a progressive special markets insurer. The Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation. iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group's stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor! Our Commitment to Diversity and Inclusion At iA American, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability. Please note that if you need help or assistance to make the recruitment process more accessible for you, please contact us. Someone from our team will be happy to assist you.