Commercial Lines Account Manager

Title:

Commercial Lines Account Manager Location:

Logan,UT Operations Center We are seeking an experienced, high-performing Commercial Lines Account Manager to join our Logan Operations Center. This is a true growth opportunity for a professional looking to expand their impact beyond managing a book of business and play a key role in shaping a high-performing Support Team. In this role, you will serve as both a client-facing account manager and a trusted resource to our team of CSRs and Junior Account Managers, helping elevate service quality, technical expertise, and team development. The Account Manager is responsible for the day-to-day management of client relationships, retention of renewals, and maintaining strong partnerships with Producers. This role also acts as a central resource within the operations team, helping drive consistency, efficiency, and best practices across the Logan Operations Center.

What You'll Do:

Manage and service a book of commercial lines accounts, including renewals, marketing, and policy administration Build and maintain strong client relationships through proactive communication, coverage consultation, and problem resolution Partner closely with Producers to support account strategy, growth, and retention Conduct account reviews to identify coverage gaps, risk exposures, and opportunities for account rounding Establish and maintain strong carrier relationships to ensure timely and competitive placement of business Serve as a technical resource for CSRs and Junior Account Managers, providing guidance on coverage, workflows, and best practices Support training and development of team members, including reviewing work, answering questions, and reinforcing agency standards Help drive consistency and efficiency in service processes across the Logan Operations Center Escalate and assist in resolving complex client, carrier, or coverage issues Ensure accurate and thorough documentation of all account activity within AMS360 Maintain compliance with agency procedures, carrier requirements, and Errors & Omissions guidelines Contribute to a collaborative team environment and support broader operational goals and initiatives What You'll Need to

Succeed:

5-8 years of commercial lines insurance experience required Active Property & Casualty license required Strong technical knowledge of commercial lines coverage, rating, and policy structures Proven ability to independently manage accounts while supporting and mentoring team members Experience coaching, training, or serving as a resource for junior staff strongly preferred Strong problem-solving skills with the ability to navigate complex coverage and service issues Excellent communication skills with the ability to explain insurance concepts clearly to both clients and team members Highly organized with the ability to manage multiple priorities in a fast-paced environment Proficiency with AMS360 or similar agency management systems preferred College degree preferred; high school diploma or GED required

What Poms & Associates Offers You:

Comprehensive health, dental, and vision coverage Flexible Spending Accounts (FSA) traditional and dependent care Supplemental Insurance including Short Term Disability, Long Term Disability, Long Term Care, and Basic Life and Accidental Death & Dismemberment insurance 401(k) retirement plan with employer matching Worldwide Travel Assistance Program Vacation Time 3 Floating Holidays Sick Leave Observed Holidays Paid Leave (Jury Duty, Volunteer Time off, Disability, Parental Leave, etc.) Employee Assistance & Employee Discount Programs Professional development opportunities, including tuition reimbursement and in-house education classes Career advancement opportunities Relocation Support Relocation assistance may be available for qualified candidates considering a move to the Logan, Utah area This is a full-time, in-office position based in our Logan, Utah Operations Center. If you're an experienced, high-performing Account Manager looking to grow your career, expand your influence, and play a meaningful role in building a strong operations team, we'd love to connect. Compensation will be determined by a number of factors including educational background and experience.

About Poms & Associates:

At Poms & Associates, we redefine the insurance experience by offering innovative solutions for both business and personal insurance needs. With decades of experience and expertise, we are dedicated to helping clients stay protected and prepared. We believe that knowledge is the key to effective insurance and that proactive risk management is the smartest way to insure. For more information about the company, please visit our website: https://www.pomsassoc.

com/ Please note:

We are not accepting phone inquiries regarding the status of applications. Only qualified candidates will be contacted. Additionally, we are not working with agencies or third-party recruiters at this time. Thank you for your understanding. Poms & Associates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Poms & Associates complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.