Commercial Loan Servicing Manager

Immediate opening for a Commercial Loan Servicing Manager with a very successful regional financial institution. The Commercial Loan Servicing Manager is responsible for the administration, servicing, and operational oversight of the Bank's commercial loan portfolio, including commercial real estate, construction, C&I, SBA, and participation loans. This role serves as the primary subject matter expert for commercial loan servicing functions and is initially structured as a high-impact individual contributor position with the opportunity to build and lead a dedicated servicing team as the portfolio and operational complexity grow. The ideal candidate combines strong technical expertise in commercial loan operations with a process-oriented mindset, excellent organizational skills, and the ability to collaborate effectively across lending, credit, compliance, and finance functions. This individual will play a key role in ensuring operational accuracy, regulatory compliance, portfolio integrity, and a high-quality borrower experience.

RESPONSIBILITIES

Manage day-to-day servicing activities for the commercial loan portfolio, including: Loan boarding and maintenance Payment processing and reconciliation Rate changes and payment adjustments Maturity and renewal tracking Escrow and reserve administration Construction draw administration Collateral and covenant tracking Participation loan servicing Ensure accuracy and completeness of loan records within the core and ancillary systems. Coordinate loan funding activities and ongoing servicing requirements with lenders, credit administration, and treasury management teams. Process and review loan modifications, extensions, renewals, assumptions, and payoffs. Monitor exception reports and resolve servicing discrepancies in a timely manner. Support servicing for complex credit structures and syndicated/participation relationships. Compliance & Risk Management Ensure servicing activities comply with Bank policies, loan agreements, regulatory requirements, and audit standards. Maintain accurate collateral documentation, UCC filings, insurance tracking, and flood compliance records. Assist with internal and external audits, loan reviews, and regulatory examinations. Support compliance with servicing requirements where applicable. Identify operational risks and recommend process improvements and controls. Operational Leadership & Process Improvement Serve as the primary operational resource for commercial loan servicing workflows and procedures. Develop, document, and enhance servicing policies, procedures, and controls. Partner with leadership to improve operational efficiency, scalability, and customer service. Participate in system implementations, upgrades, and process automation initiatives. Generate and analyze servicing-related reports and portfolio metrics. Team Development & Future Leadership Help establish the operational framework for a scalable commercial loan servicing function. Participate in workforce planning and workflow design as the department grows. Assist with onboarding, training, and mentoring future servicing staff. Provide recommendations regarding staffing, technology, and process enhancements to support portfolio growth.

REQUIREMENTS

Minimum 5-7 years of experience in commercial loan servicing, loan operations, or commercial banking operations. Experience servicing commercial real estate, construction, and C&I loans required. Prior experience in a community bank or regional bank environment strongly preferred. Supervisory or team lead experience is a huge plus For further consideration regarding this and/or other opportunities please inquire confidentially to mike@scsacramento.com or call 916-850-2437. All inquiries held in strict confidence. Thank you for your interest.