Loan Fulfillment Specialist I

Loan Fulfillment Specialist

I COMMUNITY FIRST CREDIT UNION OF FLORIDA - 3.6

Jacksonville, FL Job Details Full-time 1 day ago Qualifications Customer communication Copy machines High school diploma or GED Fax machines Computer skills

Full Job Description Role:

The Loan Fulfillment Specialist processes and funds consumer loan applications from all lending channels. This role ensures compliance with lending policies and regulatory standards, verifies the accuracy and completeness of documentation before funding, and provides timely support to branches and members. The Loan Funder also trains and guides member solution representatives and serves as a subject matter expert, offering excellent service and reducing overall risk to the credit union. The position requires occasional Saturday and evening hours as needed.

Major Duties and Responsibilities:

Loan Documentation & Compliance:

Review loan applications to ensure completeness, accuracy, and adherence to credit union guidelines. Ensure all required documentation (such as income verification, identification, and collateral) is provided. Prepare and review loan closing documents, including promissory notes, loan agreements, and disclosures. Ensure all loan documents comply with regulatory requirements and credit union policies. Stay current on regulatory changes and ensure loan funding procedures are updated accordingly.

Loan Funding & Disbursement:

Ensure that loan disbursements follow proper risk mitigation procedures. Ensure funds are disbursed correctly—by check, wire transfer, or direct deposit—according to the loan agreement. Ensure that funds are disbursed only after all necessary conditions are met. Track the status of loan disbursements and monitor for any issues or discrepancies. Address any issues or discrepancies that may arise post-disbursement.

Collaboration & Communication:

Work closely with member solution representatives, underwriters, loan servicing, and the titles department to ensure smooth loan processing and servicing. Contacts dealers, state tax collectors, or other financial identities, as needed. Communicate with member solution representatives to clarify details about their member's loan status and answer questions. Work with other departments to identify and prevent potential fraud or loan defaults.

Member Experience & Continuous Improvement:

Ensure a high level of member satisfaction through excellent communication and problem-solving skills. Continuously review loan funding procedures and recommend improvements to increase efficiency and reduce errors. Implement best practices for loan funding operations to enhance overall member satisfaction. Must comply with applicable laws and regulations, including but not limited to, Regulation Z, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Knowledge and Skills:

EXPERIENCE

A minimum of one year up to three years of similar or related experience, including preparatory experience.

EDUCATION/CERTIFICATIONS/LICENSES

A high school degree or equivalent

INTERPERSONAL SKILLS

Courtesy and tact are essential elements of the job. Work involves personal contact with customers and others inside and outside the organization, generally regarding fairly routine matters for the purposes of giving and obtaining information or instructions, updating or referring. Communications require shorter and not in-depth discussions most of the time.

ADA Requirements:

PHYSICAL REQUIREMENTS

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs. Must be capable of climbing/descending stairs in emergency situation. Must be able to operate routine office equipment including telephone, copier, facsimile, and calculator. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management. Must be capable of regular, reliable and timely attendance.

WORKING CONDITIONS

Must be able to routinely perform work indoors in climate-controlled private work area with minimal noise . Community First Credit Union is an Equal Opportunity Employer. Community First values and celebrates diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.