Commercial Loan Assistant (Experience required)

at Itasca Bank & Trust Co in Itasca, Illinois, United States Job Description Founded in 1948, Itasca Bank & Trust Co. is a locally owned, independent community bank with locations in Itasca and Roselle, Illinois. We value our staff and believe our greatest strength is our people—both our customers and employees. For more than 77 years, the Bank has been a responsible community leader by honoring the values of our past while making decisions that shape our future. Our ability to serve customers and remain a trusted corporate citizen depends on a dedicated and responsible team. Itasca Bank has been recognized as a Best of the Best/Top Pick by Daily Herald readers for multiple years since 2016, reflecting our commitment to quality service, high standards, and responsiveness to both customers and employees. We are a responsible employer dedicated to employee health and safety, maintaining diversity in our workforce and vendor relationships, and fostering a positive workplace culture. We encourage participation in community and civic activities and support a healthy work/life balance that helps create stronger communities and a better environment for our employees. Essential Functions Provide exceptional service to our customers while handling inbound calls, emails, or walk-in requests. Provide general loan servicing such as balance inquiries, loan advances, transfers, payments, paydowns, payoffs, wires, auto-pay management, and statement research. Provide administrative support for multiple loan officers. Coordinate with Treasury Management team for non-loan-related functions. Possess a solid understanding of the core processing system as demonstrated by the ability to accurately process monetary transactions, loan maintenance, and resolve most balancing issues. Demonstrate proficiency with traditional application software programs (spreadsheet, word processing, database and scheduling) to perform required daily tasks. Manage the workflow process to ensure loan requests move efficiently through all stages. Identify, order, compile and review all aspects of due diligence for new and renewed loan transactions such as title, real estate appraisals, equipment appraisals, UCC searches, credit reports, flood, corporate documents, trusts, and insurance, as it pertains to loan collateral, Borrowers, or Guarantors. Identify and advise Lender of potential issues. Review loan documentation for accuracy and consistency, as well as to ensure regulatory and bank policy compliance. Schedule loan closings with Title Companies when appropriate. Complete post-closing review of documentation. Identify, monitor and clear trailing document ticklers and ongoing collateral insurance tracking. Review, balance, and process construction draw requests. Process loan payoffs including collateral release functions. Electronically archive loan files in accordance with department procedures. Manage time effectively, prioritize work appropriately and consistently meet deadlines. Produce professional and articulate written correspondence. Utilize various computer programs to prepare loan documents and manage ongoing loan servicing. Protect the Bank and its customers by maintaining a high level of security awareness. Take the initiative to follow-up, escalate or seek additional resources to ensure customer satisfaction in a timely manner. Take accountability and ownership for the accuracy and quality of work. Understand and adhere to all established company policies and regulatory requirements. Complete all required bank training and adapt concepts and procedures. Maintain a professional image with a Equal employment opportunity, including veterans and individuals with disabilities.

PI285027560

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