Collections Admin

We are looking for a detail-oriented Collections Admin to support loan servicing and administrative operations for a banking organization in Lawrence, Massachusetts. This Contract position is well suited for someone with prior financial institution experience who can manage account-related tasks, coordinate with external partners, and maintain precise records in a fast-paced environment. The role focuses on supporting collection and loan administration activities while helping ensure documentation, reporting, and process execution meet internal control and audit expectations.

Responsibilities:

• Maintain and update loan and collections records with a high level of accuracy, ensuring account information, documentation, and status changes are entered correctly.
• Process incoming and outgoing mail, organize correspondence, and track required follow-up items related to customer accounts and servicing activities.
• Prepare logs, routine reports, and supporting documentation to assist with audits, operational reviews, and day-to-day administrative oversight.
• Coordinate with vendors and internal teams to help resolve account issues, support servicing workflows, and keep tasks moving according to established timelines.
• Assist with consumer collections and loan administration activities by reviewing account details, monitoring exceptions, and escalating concerns when needed.
• Perform high-volume data entry and clerical support work while maintaining strong attention to detail and meeting productivity expectations.
• Support underwriting and servicing-related administrative tasks, including document handling, file maintenance, and verification of required records.
• Help manage process-related updates and administrative changes within servicing workflows while preserving accurate documentation and reporting continuity.