Loan Support Administrator

Loan Support Administrator Philadelphia Federal Credit Union - 3.4 Philadelphia, PA Job Details Full-time From $17.28 an hour 1 day ago Benefits Disability insurance Health insurance Dental insurance Tuition reimbursement Paid time off Vision insurance 401(k) matching Employee discount Life insurance Retirement plan Prescription drug insurance Qualifications Microsoft Word Computer operation Microsoft Excel Phone communication Essay writing Call center experience Basic math Bank teller experience High school diploma or GED Conflict management Auto loans Customer support for financial loans Phone etiquette Loan Origination Systems (LOS) Banking Client interaction via phone calls

Full Job Description Position Title:

General Support Administrator Job Type:

Full-Time Classification:

Non-Exempt Salary:

Starting $17.28 per hour As a member of this team, your primary responsibility is to serve and satisfy the credit union members as well as provide phone and administrative support to the Loan Department. This includes whether your job involves dealing with members directly or providing service to someone who does. Departmental responsibilities are to attain the organization's goal by providing effective and efficient quality service to the PFCU membership. Patience, tact, honesty, and compassion are essential. Versatility, confidentiality, coolness under fire, and a cooperative spirit are imperative. Essential Functions Must meet departmental minimum standards. Inform members regarding status of loan applications. Take loan applications as needed. Provide member service to all members and cross-sell credit union products/services when applicable. Assist loan processors with calls by answering member questions and verifying information is received and status calls. Make outbound follow up calls for loan processors as needed. Provide answers to member questions pertaining to loan servicing. Adhere to all department related policies, procedures and federal compliance regulations. Comply with credit union policies in accordance with security and operational control requirements. Efficiently process new loan products and prepare applications for review as backup. Disburse loans to member accounts and mail any loan checks via overnight delivery. Assist with the funding process of indirect loans (ex. RateGenius). Make outbound calls to borrowers for needed insurance documentation. File supporting documents into loan applications as received through email, fax and mail. File property searches into loan applications as received. File appraisals into loan applications as received. Add PFCU as lienholder to insurance policies for disbursed home equity loans. Complete credit research requests as needed. Mail distribution and UPS delivery daily. Assist with boarding and exporting HPML loans into NLAI for Cenlar. Assist with filing faxes as needed. Serve as back-up for the Loan Servicer Job Functions. Prepare reports as needed for Management. Complete periodic training/certification for, but not limited to, Bank Secrecy Act (BSA) and lending regulations as assigned. Take calls/emails from Enterprise Car Sales promptly and expediently, including taking loan applications for Enterprise. Schedule loan closing appointments as needed. Manage eSignature notifications. Complete process for Autodrafts daily as assigned by rotation. Perform notary services. Support PFCU productivity and efficiency by performing any other duties as assigned or required.

Requirements and Qualifications:

• Minimum high school diploma or equivalent. • At least 1 year of experience in a financial institution is preferred. Thorough knowledge of PFCU loan policy and procedures. Have an in-depth knowledge of credit department products. Ability to handle multiple priorities in a fast-paced environment. Ability to effectively handle conflict and resolve problems. Excellent written and oral communication skills required. Must be attentive and detailed oriented. Knowledge of proper methods of verifying identification via telephone. PC proficiency required. Thorough knowledge of consumer loan origination system. Experience with Microsoft Word and Excel. Thorough knowledge of Symitar System. Knowledge of proper telephone etiquette. Basic knowledge of all PFCU products and services. Excellent verbal and written communication skills. Previous financial and or member service experience is desired. Employee must register with the NMLS Registry as required by the S.A.F.E. Act.

Other Requirements of This Position:

Repetitive Motions:

Movements frequently and regularly required using the wrists, hands, and/or fingers.

Talking:

Especially where one must frequently convey detailed or important instructions or ideas accurately, loudly, or quickly.

Average Visual Abilities:

Average, ordinary, visual acuity necessary to prepare or inspect documents or products, or operate machinery.

Average Hearing:

Able to hear average or normal conversations and receive ordinary information.

Physical Strength:

Sedentary work; sitting most of the time. Ability to move equipment; ability to operate office equipment; ability to lift 25 lbs.

Reasoning Ability:

Ability to deal with a variety of variables under only limited standardization. Able to interpret various instructions.

Mathematics Ability:

Ability to perform basic math skills such as adding, subtracting, multiplying, decimals, etc.

Language Ability:

Ability to read a variety of materials such as books, magazines, and instruction manuals. Ability to prepare memos, reports, and essays using proper punctuation, spelling, and grammar. Ability to communicate distinctly with appropriate pauses and emphasis, correct pronunciation, and variation in word order using present, perfect, and future tenses. Why work for us…

Retirement Plan:

We offer a Pension and 401K plan to help secure our employees' future.

Insurance Coverage:

We offer a range of insurance options, including Medical, Dental, Vision, and Prescription coverage, Voluntary Life Insurance and Short and Long-term Disability Coverage.

Financial Assistance:

We offer Employee and Educational Assistance Programs and Employee Discount Programs to give our employees a little extra boost.

Employee Amenities:

All of our employees are eligible for PTO.

Community Benefits:

It's not just a job - it's a community. That's why our employees also get automatic PFCU Membership and access to local volunteer opportunities.

An Award-Winning Experience:

PFCU is a proud winner of a number of awards including Best Place to Work in Philadelphia and Healthy Place to Work. Equal Employment Opportunity (EEO) The Philadelphia Federal Credit Union ("PFCU") provides Equal Employment Opportunity to qualified persons regardless of race, ethnicity, color, sex, religion, national origin, ancestry, age, sexual orientation, gender identity, disability, veteran status, marital status, familial status, genetic information, domestic or sexual violence victim status or any other status protected by law. PFCU complies with Philadelphia's Fair Chance Hiring Law. PFCU commits to making reasonable accommodations to applicants with physical or mental disabilities. Intent and Functions of Job Descriptions Job descriptions assist organizations in ensuring that the hiring process is fairly administered and that qualified employees are selected. They are also essential to an effective appraisal system and related promotion, transfer, layoff, and termination decisions. Well-constructed job descriptions are an integral part of any effective compensation system. All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

Pay:

From $17.28 per hour

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Education:

High school or equivalent (Required)

Work Location:

In person