Consumer Loan Specialist I

Consumer Loan Specialist

I FIRSTBANK SOUTHWEST - 3.8

Amarillo, TX Job Details Full-time 12 hours ago Benefits Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Vision insurance 401(k) matching Gym membership Life insurance Qualifications Customer communication Microsoft Excel Desktop applications Productivity software

Full Job Description Job Summary:

Responsible for supporting the Consumer Loan Administrator by handling loan processing, documentation, account maintenance, payment processing. Compliance tracking, and customer communication. The role provides administrative support to ensure accurate, confidential, and efficient loan servicing while collaborating with loan officers, underwriters, branch staff, and other departments to maintain smooth operations and regulatory compliance.

Education/Experience:

A minimum of the following education/experience is required: High School Diploma/GED and 5 years' experience in finance, business, or related field; OR Associate Degree and 2 years' experience in finance, business, or related field;

OR Job Specific Responsibilities:

Prepares, reviews, and processes consumer loan applications and documentation. Reviews loan files for completeness, accuracy, and compliance with internal policies and regulatory requirements. Collects and verifies supporting documentation including income verification, identification, insurance, and collateral information. Serves as "go to" person to solely underwrite and process loan requests in absence of Consumer Lending Operations Manager. Services existing consumer loans including payment processing, loan maintenance, and account updates. Monitors exception tracking items such as insurance, titles, collateral documentation, and missing signatures. Assists with loan renewals, extensions, modifications, payoffs, and releases. Tracks delinquent accounts and communicates with appropriate personnel regarding follow-up actions. Maintains accurate records within the loan management system. Ensures loan documentation complies with bank policies, state and federal regulations and lending guidelines. Assists with internal audits, external audits, external audits, and compliance reviews. Supports preparation of loan-related reports for management and regulatory purposes. Maintains confidentiality of customer and financial information at all times. Provides professional and responsive customer service to both internal and external customers. Works collaboratively with lending staff, branch personnel, and operational departments. Responds to customer inquiries in a timely and professional manner. Partners on departmental projects, process improvements, and workflow organization. Provides administrative support to the consumer lending department as needed. Other duties as assigned.

Required Technical Knowledge:

General computer skills Microsoft Office, specifically Word and Excel Expectations of an

Employee:

Works well independently Treats all customers and fellow employees with respect Exceeds customer expectations Meets customer needs Maintain confidentiality of all bank records Conducts interactions with honest, ethical, and strong moral principles Performs at the highest level Takes responsibility for actions Does what is expected Leads by example and takes initiative Works as a team Efficiently shares information in a collaborating and proactive manner Pays attention to detail Solves problems Makes sound decisions Manages time effectively Prioritizes effectively Performs multiple tasks simultaneously Shows up for work and is on time Complies with all laws and regulations Completes all required training Adheres to

Bank Values Supervisory Responsibilities:

None Amount of Travel:

None Physical Requirements:

May need to sit/stand for long periods of time Sustained visual concentration while working at the computer Typing on a keyboard for long periods of time Handle high stress environment Maintain professional appearance

Benefits Include:

Medical, Rx, Dental, and Vision insurance HSA, FSA, and Limited FSA Employer paid and voluntary Life Insurance/AD&D Short-Term Disability Long-Term Disability Accident/Hospital Indemnity/Critical Illness voluntary plans Identify Theft Protection 401k with employer match Vacation, Sick Leave, and Holiday pay Tuition Reimbursement Gym membership discounts Annual payrate increases Incentive based bonuses It is the policy of FirstBank Southwest to provide equal opportunity employment (EOE) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, FirstBank Southwest will provide reasonable accommodations for qualified individuals with disabilities. FirstBank Southwest is an affirmative action employer.