Production Manager

Production Manager Direct Mortgage Loans - 4.0 Gilbert, AZ Job Details Full-time $17.31 an hour 4 hours ago Benefits Disability insurance Health insurance Dental insurance Vision insurance Life insurance Qualifications Record keeping Customer communication Document review (document control) Underwriting Mid-level 3 years Mortgage industry Customer inquiry handling Administrative experience High school diploma or GED Computer skills Loan application review Associate's degree Communication skills File organization Encompass Full Job Description We are seeking a detail-oriented and proactive Production Manager to support Loan Originators throughout the loan lifecycle. This role is responsible for managing loan files from application through submission, ensuring accuracy, compliance, and a smooth borrower experience. The ideal candidate is highly organized, communicative, and experienced in mortgage operations. Key Responsibilities Prepares and reviews loan applications. Maintains, organizes, files, records, and manages all documentation related to mortgage applications, real estate collateral, and insurance policies. Run loan scenarios, AUS, and assist with pre-approvals Handles inquiries and document requests from clients, realtors, and colleagues. Order and track third-party services (appraisals, title, verifications, transcripts, etc.) Ensure accuracy of all file data, including income, assets, and insurance documentation Alerts underwriter, LO, clients or other staff of any missing records, documents, or other irregularities in the mortgage application process. Reviews 1003 to update from services ordered. Review MI re-run AUS following review for Underwriting. Follow up on outstanding items for submission. Prepare file for re-submission for CTC. Milestone comments. Accountable for turn times and file completion for closing. Performs other duties as assigned. Qualifications Strong attention to detail and ability to manage multiple priorities Proactive, solution-oriented mindset Excellent communication and customer service skills Solid understanding of the mortgage loan process Experience with Encompass or similar systems preferred Education Experience High school diploma or equivalent required; Associate's degree preferred 3+ years of mortgage, lending, or related administrative experience, specifically in the processing field Prior mortgage processing experience required Work Environment Prolonged periods of sitting and working on a computer

Compensation Benefits:

$17.31 per hour plus $550 per file bonus Health, Dental Vision benefits available, along with supplementary benefits such as Life Insurance, Long Short-term Disability and more! Why Join Us? Join a collaborative team where your work directly impacts the success of each loan and the overall client experience. This is a great opportunity for someone who thrives in a fast-paced environment and enjoys keeping things organized and moving forward.