Mortgage Operations Specialist

Mortgage Operations Specialist Indianapolis, IN Job Details $23.50 - $29.00 an hour 1 day ago Qualifications Associate's degree in accounting Document preparation (loan closing) Computer operation Customer communication Stakeholder engagement Automated underwriting system Microsoft Excel Microsoft Outlook Compliance with loan regulations Underwriting Federal Housing Administration (FHA) loans Customer service Computer literacy Basic math Regulatory compliance Promoting bank products Associate's degree in finance Mid-level 3 years Finance Cross-selling Decision making Real estate closing management Coordination (loan closing) Loan funds disbursement Veterans Affairs (VA) loans Business Associate's degree Loan document verification Accounting Communication skills Technical Proficiency Promoting bank services Regulatory compliance management Stakeholder relationship building Time management Stakeholder management Full Job Description

POSITION TITLE

Operations Specialist

REPORTS TO

AVP, First Mortgages

PAY GRADE

8

DEPARTMENT:

Production

FLSA STATUS

Non-exempt

WORK STYLE

Hybrid

LOCATION

7101 E 56th St, Indianapolis, IN 46226

PURPOSE:

The primary purpose of this position is to fulfill Financial Center First CU's (FCFCU) vision of inspiring financial wellness. The position must deliver exceptional quality service to both internal and external members by supporting and promoting our values to Care, Listen, Learn, Solve, and Act. This role assumes responsibility as the point person and Mortgage Operations Specialist loan files, from initial processing through post-closing. The Mortgage Loan Coordinator gathers and reviews required, member and third-party, documentation for accuracy in meeting loan requirements, coordinates with various stakeholders, ensures compliance with all regulatory requirements, and prepares all necessary documents for loan disclosures and closings.

WHAT SUCCESS LOOKS LIKE DURING THE FIRST THREE MONTHS

Complete all FCFCU company onboarding and training Gain proficiency in MeridianLink Mortgage and Keystone Understanding of mortgage products as well as other lines of business, including but not limited to: Home Equity Auto Retail Banking Transition to independently managing loan pipeline Communicate effectively with members, sales, underwriting and stakeholders Maintain up-to-date records/documentation of loan files and comment log Meet or exceed file turn time expectations and compliance requirements Identify and resolve issues proactively to minimize added UW conditions Build positive relationships with internal departments and external partners

ESSENTIAL DUTIES

Ensures exceptional member experience by being the point person during the loan process from origination handoff through post-closing. Provides communication throughout the transaction to the borrower and all stakeholders in the transaction. This includes but is not limited to: Mortgage Loan Sales Title Companies Attorneys Real Estate Agents Notaries Process, close, and fund first mortgage loans in accordance with all applicable federal, state, and investor requirements, as well as FCFCU's policies and procedures. If changes to the loan occur during processing, such as appraisal amount or financial circumstances, coordinator will continue to re-qualify applicants as necessary Provide detailed mortgage information to members regarding: Mortgage requirements Products Related services Policies Rates Verify accuracy of loan data entered into the Loan Origination System (LOS) and review Automated Underwriting System (AUS) findings to determine items needed of the loan file. Ensure quality member service by maintaining current and thorough knowledge of: Lending programs Policies Procedures Regulatory requirements Demonstrates a commitment to professional ethics, complying with all Federal and State compliance policies and adhering to HMDA requirements Coordinate loan signing with all parties, including: Seller Member Title Company Etc. Prepare closing disclosures and document package and deliver to borrower and appropriate closing agent while ensuring compliance with applicable regulations and guidelines. Perform post-closing review to ensure all closing and funding tasks are complete and accurately deliver loans to the secondary market in a compliant and timely manner while ensuring rate lock commitment has not expired. Identifies opportunities to cross-sell additional Credit Union and CUSO products and services to members that will benefit the member's financial life. Attends and completes all FCFCU required training, including classes on or prior to due dates. Performs other duties as commensurate with this position.

QUALIFICATIONS AND SKILLS

Education and Experience Associate's Degree in Business, Finance, Accounting or related field of study is preferred. Minimum of 3 years of Mortgage Banking experience in areas of loan origination, closing, or processing preferred. Will accept any suitable combination of education, experience, and/or training. Licenses, Certifications, Registration Ability to obtain an NMLS number. The Secure and Fair Enforcement of Mortgage Licensing (S.A.F.E.) Act improves supervision and transparency in the residential mortgage markets. Registration on the Nationwide Mortgage Licensing System and Registry (NMLS) will be required prior to processing of mortgage loans. Skills Prior knowledge of mortgage loan products preferred (Conventional, FHA/VA, Construction Lending and Portfolio Programs) Understanding of related mortgage lending legal and regulatory standards (i.e., Regulations Z and

X, RESPA, SAFE

Act, HMDA and other related regulations) and required loan documentation. Familiarity with underwriting guidelines, title reports, insurance, and appraisals. Attention to detail and skilled at maintaining accuracy. Strong research, analytical, and problem-solving skills. Ability to adapt quickly and work efficiently under pressure in a fast-paced environment with multiple tasks and meeting deadlines. Effective at exercising initiative and using good judgment to make sound decisions. Strong organizational, verbal and written communication, and time-management skills. Skilled and comfortable with performing mathematical calculations and working accurately with numbers. Proficient with various technology platforms. (Microsoft Word, Excel, Outlook, Adobe, etc.) Familiarity with Loan Origination system is a plus.

ADA REQUIREMENTS

Physical Requirements:

Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 15 lbs. Must be capable of climbing and descending stairs in case of an emergency situation. Proficient in operating routine office equipment including telephone, copier, facsimile, and calculator. Able to work on computer for an average of 6-8 hours per day, as needed. Willing to work extended hours or travel off site whenever required or requested by management. Must demonstrate regular, reliable and timely attendance.

Working Conditions:

Able to routinely perform work indoors in climate-controlled shared work environment with moderate noise. Mental and Emotional Requirements Ability to perform job functions independently and with limited supervision. Work effectively as part of a team. Read and carry out various written instructions and follow oral instructions. Communicate clearly and present information in a logical and understandable sequence. Perform basic financial calculations accurately. Handle interactions calmly and professionally with diverse personalities from various cultures at different levels within and outside of the organization, demonstrating the highest levels of customer service and discretion when dealing with the public. Maintain composure under stress of deadline, requirements for extreme accuracy and quality and a fast- paced environment. Exercise the highest level of discretion when dealing with confidential matters.