Operations Specialist

We are looking for a skilled Operations Specialist to join our team in Metairie, Louisiana. This short-term contract to permanent position requires expertise in consumer and commercial lending, coupled with a strong background in regulatory compliance. The ideal candidate will thrive in a dynamic environment, contributing to a small but impactful department within the financial services industry.

Responsibilities:

• Process and manage consumer and commercial loan applications, ensuring compliance with industry regulations.
• Collaborate with clients and internal teams to gather necessary documentation and verify loan details.
• Utilize your expertise in consumer banking and lending practices to provide accurate and efficient support.
• Analyze loan data to identify potential risks and ensure adherence to critical compliance standards.
• Monitor call center metrics to maintain operational efficiency and enhance customer satisfaction.
• Stay informed about industry trends, particularly within the credit card and consumer banking sectors.
• Address customer inquiries and resolve issues related to loan processing in a timely and thorough manner.
• Support the department in maintaining seamless operations by taking on diverse tasks as needed.
• Contribute to process improvements that enhance efficiency and compliance within the loan processing workflow.