Mortgage Processing Specialist

TFed Credit Union is hiring a full time, experienced Mortgage Processor to serve as a point of contact for members and internal partners, while also ensuring applications in process are accurate and prepared for underwriting. This role is on site at our main branch, 14 Church Green, Taunton, MA 02780. This position requires clear communication, attention to detail, accuracy, and a strong understanding of member service.

Role:

To assist members with their loan requests, providing clerical and administrative support needed to process and close member loans.

Essential Functions & Responsibilities:

E 65% Reviews mortgage and commercial member loan applications and prepares them for review by a Loan Officer. Performs initial underwriting. Follows up with the Loan Officer to determine status. Processes approved loans and sets up date and time to close the loan and make disbursements. Closes loans as needed. Cross-sells other services. E 15% Responsible for reviewing mortgage queue daily, running disclosures or preparing adverse actions. Assigns loans to originators or other processors. Maintain, update, and monitor loan pipeline and ensure accurate information is in place in a timely manner. Proactively reach out to members, staff, or vendors if necessary. E 5% Identifies and takes action to improve the group's operating methods and procedures. E 5% Files loan documents with the appropriate agencies. Prepares monthly reports as directed and assists in audit preparation. E 5% Answers member phone calls. E 5% Performs other job related duties as assigned.

Performance Measurements:

1. Produce loan documents, reports, and new accounts with no unresolved errors according to established department standards. 2. Prepare files for approval within 24 hours of receipt of appraisal. 3. Provide informed, prompt, professional and accurate service and support to all members and associates by responding to email within 2-3 hours, answering telephone within 3 rings and replying to messages within 5 minutes. 4. Complete, organize and close loan documentation and files within 1 week of loan closing. 5. Develop, maintain, and demonstrate a working knowledge of credit union loan standards, policies, procedures, and applicable state and federal government rules and regulations. 6. Troubleshoot and resolve member and internal inquiries in a timely and accurate manner.

Knowledge and Skills:

Experience One year to three years of similar or related experience. Education (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program. Interpersonal Skills Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. Other Skills Must have good communication skills. Microsoft Office proficiency. Prior financial institution experience.

Physical Requirements General requirements:

Full upper extremity range of motion Full lower extremity range of motion

Continuous:

Hearing, talking, sitting

Frequent:

Standing, use hands and fingers to handle or feel

Occasional:

Walking, reaching with hands and arms, stooping and crouching Work Environment The above information on this position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assign to this job. Job descriptions are not intended as and do not create employment contracts. Taunton Federal Credit Union maintains its status as an at-will employer. Employment is not for any specific time and may be terminated at will, without notice, at any time with or without cause. Employees may also resign at any time.