Quality Control Servicing Specialist

Quality Control Servicing Specialist Northpointe Bank - 3.0 Grand Rapids, MI Job Details Full-time From $22 an hour 1 day ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Vision insurance 401(k) matching Employee stock ownership plan Life insurance Qualifications Document review (document control) Compliance with loan regulations Regulatory compliance Process improvement Project coordination Mid-level Improving operational efficiency Mortgage industry High school diploma or GED Quality assurance audits Analysis skills Data quality monitoring Quality control operations Loan servicing APIs Due diligence Productivity software Quality audits Banking product expertise Data validation 1 year Communication skills Technical Proficiency Full Job Description The POWER of a CAREER! At Northpointe Bank, we believe your career should empower you — to grow, contribute, and find purpose. We're hiring a Quality Control Servicing Specialist to support our Loan Servicing team by ensuring the accuracy, integrity, and compliance of loan boarding and servicing processes. This role is ideal for a detail-oriented professional with mortgage servicing experience who enjoys reviewing data, identifying discrepancies, and collaborating across teams to improve processes and ensure quality outcomes.

What You'll Do:

Perform quality control audits on newly boarded loans to ensure data accuracy and completeness Review loan documentation and verify proper data entry, API processing, and system accuracy Identify and communicate loan boarding errors to internal teams and ensure timely correction Monitor loan boarding workflows and ensure all required due diligence is completed Assist with data clean-up initiatives and process improvement projects Develop and support QC scorecards to track performance and quality metrics Serve as a subject matter resource on loan boarding processes and products Collaborate with Loan Servicing, call center teams, and leadership to resolve borrower or process-related issues Provide documentation and data support for audits, regulatory exams, and reporting requirements Maintain compliance with internal policies, procedures, and applicable regulations

What You Bring:

High school diploma or equivalent required 1-3 years of experience in loan boarding, loan servicing, or related mortgage functions Experience with Fiserv Navigator preferred Strong knowledge of mortgage loan products and closing documentation Strong attention to detail and ability to manage high-volume work Excellent communication and collaboration skills Strong analytical and problem-solving abilities Proficiency in Microsoft Office and general computer systems Ability to work independently and in a team-oriented environment Strong organizational and project coordination skills Why Join Northpointe? Join a collaborative, detail-driven environment where your work directly supports loan accuracy, compliance, and customer experience. You'll have the opportunity to contribute to process improvements, support regulatory readiness, and grow your expertise in loan servicing operations. Our Hiring Philosophy Northpointe Bank recognizes that the quality of our people is the foundation for our success. Attracting individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy. It is the policy of Northpointe Bank and its subsidiaries to provide equal employment opportunities (EEO) to all persons regardless of age, race, sex, religion, national origin, handicap, marital status, or other attributes not pertinent to the job requirements. This policy reflects our practice of making all employment decisions, from recruitment to promotions, based on an individual's qualifications without discrimination on any basis.

Benefit Information:

Medical Dental Vision Life, LTD, & AD&D Dependent Care Spending Plan (DCSA) Employer Stock Ownership Plan with 401(k) feature and company match Complimentary Banking Services Tuition Assistance Ready to Apply? If you're ready to contribute to quality, compliance, and operational excellence in loan servicing, we want to hear from you. At Northpointe Bank, this is more than a job — it's the POWER of a

CAREER . AA - EOE

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