General Office Clerk

Description Consumer Loan Servicing Specialist supports daily consumer loan operations by performing routine loan servicing tasks in accordance with established procedures, policies, and regulatory guidelines. This role provides accurate and courteous service to internal staff and external members, responds to basic loan-related inquiries, and supports the Consumer Loan Servicing team while maintaining confidentiality of member and Credit Union information. Key responsibilities include responding to internal and external phone inquiries, including branch and contact center questions, and providing clear, accurate information using established resources and guidance. The position supports a positive member experience by listening carefully and assisting with routine service needs. The role also performs routine servicing functions such as setting up or removing automatic loan transfers, completing basic payment processing and account transactions, assisting with vehicle title and registration documentation, partnering with third-party providers for timely lien filing, preparing certified and express mail, tracking title suspense items, and helping with follow-up efforts as needed. Additional duties include completing routine member requests such as skip-pay requests, payoff quote requests, and payment change forms within required timelines. The position also processes and balances assigned daily batch transactions such as loan payoffs and insurance checks, assists with receiving and filing new titles from dealerships, checks for correct VINs and lien placement, helps ensure required loan documents are received, and supports collateral tracking according to procedures. The role may also assist with vehicle loan payoff processing, including pulling titles, preparing lien releases, and organizing documents for delivery to members or lienholders. Other duties may be assigned as needed to support the team. experience in candidates should have a minimum of six months of experience in a financial institution and at least six months of customer service experience, along with a high school diploma or GED. Candidates should have a basic understanding of customer service principles and the ability to respond politely and clearly to routine member inquiries. A willingness to learn about consumer loans, loan documentation, and related financial products is important. Basic computer proficiency is required, including comfort with Microsoft Office, internet use, and learning internal systems. Successful candidates will demonstrate detail oriented interpersonal skills, a positive service-oriented attitude, and the ability to work effectively with members and team members. They should be detail-oriented, accurate, dependable, organized, and able to manage routine tasks in a structured office environment. The position is primarily performed in a standard office setting with regular use of a computer, phone, and other office equipment, and may require occasional movement throughout the office to access files, printers, or meetings. Requirements

• Proven experience in clerical or administrative roles.
• Strong attention to detail and commitment to producing error-free work.
• Proficiency in data entry and document scanning tools.
• Excellent organizational and time management skills.
• Ability to work independently and take ownership of assigned tasks.
• Effective communication skills for collaborating with team members.
• Familiarity with file management systems and back-office operations.
• High level of reliability and ability to meet deadlines.

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