Consumer Lender - Support

Description Consumer Lending Specialists - Albany, NY (Onsite) Mary Christman and Gabrielle Maisonet are partnering with a highly reputable, well-established financial institution in the Capital Region looking to add Consumer Lending Specialists to their member-focused, service-driven lending team. This contract-to-hire role is ideal for someone who is passionate about delivering exceptional customer experiences, enjoys building relationships, and thrives in a fast-paced environment. If you take pride in helping people feel supported, informed, and confident in their financial decisions, this is a great opportunity to join an organization that truly gives back to the community it serves. In this role, you'll act as a trusted point of contact for members, guiding them through the full lending process—from initial inquiry and application to underwriting coordination and closing—while providing a seamless, positive experience every step of the way. What You'll Be Doing

• Delivering outstanding customer service by assisting members via phone, email, text, and in person
• Acting as a friendly, knowledgeable resource throughout the lending process
• Processing loan applications and gathering required documentation with accuracy and care
• Completing initial underwriting steps (training provided) while ensuring a smooth member experience
• Maintaining organized and up-to-date loan files
• Preparing files for underwriting review and coordinating closings
• Clearly explaining loan terms, timelines, and next steps in a supportive, easy-to-understand way
• Proactively communicating with members to provide updates and set expectations
• Contributing to a team culture centered around service excellence, collaboration, and community impact Requirements You'll Thrive If You…
• Have strong customer service, retail, or call center experience
• Naturally build rapport and create positive interactions with a wide range of people
• Communicate clearly, empathetically, and professionally
• Enjoy helping others and take pride in delivering a great customer experience
• Are detail-oriented, organized, and able to multitask effectively
• Have basic Excel/Word skills and strong attention to detail
• Are eager to learn — lending experience is preferred, but not required Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .