Consumer Lender - Support

We are looking for a detail-oriented Consumer Lender - Support specialist to join our client on a long-term contract assignment. This position plays an important role in maintaining accurate loan records, supporting file management activities, and ensuring documentation is handled in line with retention and compliance standards. The ideal candidate is organized, service-focused, and comfortable working with lending documentation in a fast-paced operational environment.

Responsibilities:

Oversee loan documentation throughout its lifecycle, ensuring records are maintained, archived, and disposed of in accordance with established retention guidelines. Track the movement of files between departments and storage locations, updating internal records promptly to preserve accurate file visibility. Coordinate the transfer of loan files from active storage to on-site and off-site retention areas, including preparation for boxing and shipment. Review incoming paperwork and place documents into the correct loan files with a high degree of accuracy and consistency. Support monthly file status reporting by confirming the whereabouts and checkout status of records currently outside the file center. Respond to audit-related requests by locating, organizing, and delivering loan files within required timeframes. Keep current with regulatory, investor, and company requirements that influence document retention and file handling practices. Provide day-to-day assistance to internal teams and affiliated banking partners regarding file center procedures and documentation processes. Apply compliance expectations and quality service standards to all tasks while assisting with additional operational duties as needed. Experience supporting loan administration, mortgage processing, mortgage closing, or related lending operations. Strong organizational skills with close attention to detail when handling paper and electronic loan documentation. Ability to manage multiple priorities, follow established procedures, and adapt to changing workflow demands. Effective written and verbal communication skills, including clear email correspondence and cross-functional coordination. Basic computer proficiency and the technical ability to update tracking systems accurately. Customer service mindset with strong interpersonal skills and a collaborative approach to team support. Familiarity with filing practices, audit support, and records management within a financial services or banking environment. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .