Mortgage Loan Processor (Hybrid)

Digital Risk's mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients. Digital Risk's 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators.

Position Overview:

The Mortgage Loan Processor will be responsible for performing a variety of loan documentation duties on complex loan packages and ensure compliance with policies and procedures for loan products. The Mortgage Loan Processor will be responsible for delivery an outstanding customer experience with direct customer communication. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication (verbal and written), and PC skills.

Essential Job Functions:

• Regular, reliable, and predictable on‑site presence during standard business hours is an essential function of this role due to operational requirements and client needs.

Manage an assigned pipeline of 25-50 plus loans on a daily and weekly basis Process loans from application to funding including but not limited to: Collecting and analyzing documents to submit to Underwriting for final approval Communicating expectations, requirements and program details through established communication standards Maintain daily workflow prioritization to ensure pipeline management meets required closing dates Order all required verifications, documentation and subsequent follow-ups and ensures all timeframes and compliance requirements are being met Verify conditions of approval which may include customer income/assets documentation, resolve routine title issues including vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens and reconveyances Provide excellent customer service to internal and external clients by demonstrating expertise, thoroughness, thoughtfulness, politeness and enthusiasm Ensure customer service surveys maintain the rating level designated by management Communicate with all parties involved in the transaction to keep them informed of file status Review and analyze all necessary documentation, including borrower docs and third-party docs Follow policies while analyzing applicant information, property and documentation Comprehensive understanding of credit underwriting guidelines Must be flexible and able to work in a fast paced, potentially stressful environment As 100% of the work opportunities are onsite, in person attendance is required

Requirements:

5+ years of current Loan Processing experience Knowledge of processing, underwriting and closing procedures Excellent customer service and direct customer contact Excellent communication skills (verbal and written) Detail oriented and excellent organizational skills Able to prioritize multiple competing tasks and manage time effectively in a fast-paced environment Problem-solver with strong analytical skills Adheres to directives, procedures and standards

• Handling sensitive or confidential information in a controlled environment Ability to work in a paperless environment Computer proficiency including Microsoft Office Product Suite Candidates must be available to work outside of normal business hours when necessary
• We expect and require in‑person collaboration with team members and leadership
• Participation in on‑site meetings, briefings, and workflow coordination
• Access to on‑site systems, equipment, or materials
• On‑site supervision, training, or mentoring Real‑time issue resolution requiring physical presence

Pay:

$28.00 - $30.00 per hour Ability to commute/relocate: Jacksonville, FL 32256: Reliably commute or planning to relocate before starting work (Required)

Education:

High school or equivalent (Required)

Experience:

Mortgage loan processing: 5 years (Required)

Work Location:

Hybrid remote in Jacksonville, FL 32256