Post Closing Support Specialist

Post Closing Support SpecialistLocation:

Middletown, RI Department:

Closing/Shipping/FundingGeneral Business Hours:

M-F:

9:00 a.m. 5:00 p.m.

Shift:

Flexible, 20 hours / week Managed by (Title):

Closing Manager/AVPCompensation:

HourlyFLSA Status:

Non-Exempt (eligible for approved overtime)

Last Updated:

03/04/2026SUMMARY

Manage Post-Close Document Upload Process with Housing Finance Agencies; Assist Trailing Docs Team

KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED

Technical Knowledge, Years of Related Experience, Skills, Licenses, and Systems ExperienceA.

Experience:

1-2 years experience in mortgage lending requiredB.

Skills:

Strong time management and organizational skills. Excellent problem solving and analytical skills.

Exceptional interpersonal skills.

C.

Systems:

Superiority general computer and analytical skills. Proficient Microsoft Office Suite (including Teams)experience required, experience with Empower (Loan Origination System) or similar Loan Origination Systemdesired. Proficient in using the following portals: Wells Fargo, SAM.gov, HUD.gov (Limited Denial of Participation)and Underwriter (CPL Verifications)

TRAINING

REQUIREDParticipate in additional training on sales, technology, products, procedures and pricing on an ongoing basis. Complete annual training as required by company policy and law on an annual basis in a timely manner.

RESPONSIBILITIES

Create post-close document packages Deliver relevant documents to Housing Finance Agencies Collaborate with Closing Teammates and Title Agencies to obtain pending documents Collaborate with Capital Markets to clean HFA conditions Deliver Trailing Documents to investors by managing internal reports Assist Trailing Documents Team with special projects

SPECIFIC ACTIVITIES

Attend and participate in all Monthly Awards Ceremonies, Corporate Gatherings & Training EventsRead all newsletters and bulletins to remain current on corporate policies, procedures, and developments.

MEASUREMENTS OF

SUCCESSAbility to stay on top of deadlines and meet expectationsMaintain positive relationships with colleagues, customers and third partiesEnsure responsibilities are compliant with rules and regulations

WORK ENVIRONMENT AND DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

OfficePossible Work Hazards:

MinimalPhysical Demands:

LightOTHER CONSIDERATIONS/DISCLAIMERSJob Description Disclaimer:

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties.

ADA Compliance:

Embrace Home Loans is an Equal Opportunity and ADA compliant Employer, committed to diversity in the workplace.

Disclaimer for

Connecticut Applicants:

The applicant is not required to disclose the existence of any erased criminal history record information, erased criminal history record information are records pertaining to a finding of delinquency or that a child was a member of a family with service needs, an adjudication as a youthful offender, a criminal charge that has been dismissed or nolled, a criminal charge for which the person has been found not guilty or a conviction for which the person received an absolute pardon or criminal records that are erased pursuant to statute or by other operation of law, andAny person with erased criminal history record information shall be deemed to have never been arrested within the meaning of the general statutes with respect to the proceedings so erased and may so swear under oath.

Work Location Information:

Embrace supports hybrid work where business needs allow, but is rebuilding a community that looks forward to collaboration within an office setting. All remote work, if allowed, must be performed in a state in which Embrace is registered to do business or presently open to payroll withholding, unemployment insurance as well as workers compensation.

Those states are as follows:

Alabama, Arizona, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Maine, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and West Virginia. Even if remote work is permitted, some presence in an office may be necessary based on needs, the nature of work, or in support of corporate sponsored events designed to build community. If your position requires an MLO license, you must be employed within commutable distance of an Embrace office (no home offices) and open to reporting to the office location when required.