Processing Manager

Processing ManagerLocation:

Middletown, RI or remote

Department:

Loan Processing Retail General Business Hours:

M-F 9:00 a.m. 5:00 p.m.

Shift:

8 hours, M-F.Managed by (Title):

National Processing Leader/VPCompensation:

$90,000 - $103,000 annually + Variable monthly compensation

FLSA Status:

Exempt Last Updated:

4/13/26SUMMARY

The Processing Manager will be assigned approximately ten retail loan processors to handle their day-to-day operations, directly supervise performance, provide guidance and facilitate ongoing trainings. Being a Processing Manager means that you are able to develop and set operating performance metrics and standards for speed, quality and customer service. Extensive knowledge of the functions, department processes and regulatory requirements are required for consideration.

KNOWLEDGE, EXPERIENCE AND SKILLS

REQUIREDTechnical Knowledge, Years of Related Experience, Skills, Licenses, and Systems ExperienceExperience:

3-5 years experience as a Processing Manager or Manager in the mortgage industry

Skills:

Strong organizational skills, excellent communication skills, excellent leadership and management skills. Knowledge of mortgage terminology, regulations and credit markets required. Ability to prioritize tasks, delegating when appropriate. Ability to review timecards, delegate loan assignments to ensure no gap in coverage or erroneous figured being reported for payroll purposes, Develop, teach and support loan processing team to ensure timely closing & compliance. When needed, determine candidate/employee eligibility and suitability of hiring, promotions, compensation changes and performance improvements preferred.

Systems:

Superiority general computer and analytical skills. Proficient Microsoft Office Suite (including Teams) experience required

TRAINING REQUIRED

Participate in additional training on sales, technology, products, procedures and pricing on an ongoing basis. Participate in sales leadership and FAQ calls. Complete annual training as required by company policy and law on an annual basis in a timely manner.

RESPONSIBILITIES

Responsible for ensuring Processors are effectively supporting Loan Officers by exercising all Processor functions and skillfully meeting SLAsCollaborates with Sales Leadership to identify methods and strategies to assist Processors and Loan Officers to work successfully together as a team.

Able to identify when a Processor is experiencing challenges such as overload, burn out, job dissatisfaction and offer solutions and support by conducting regular one on one meetings with each Processor on their team.

Ensuring loans are processed according to agency/investor guidelines and adhere to company policies, procedures, and regulations.

Managing timesheets including but not limited to; approving time off requests and balancing vacation schedules to ensure that proper loan coverage is in place for the team.

Monitoring and managing loan distribution amongst loan processors. Ensuring proper training is maintained and executed for your loan processing team.

Providing excellent written and verbal communication with other internal departments to ensure that the loan pipeline stays flowing properly. Conducting annual performance reviews according to each team members seniority date.

Analyzing and presenting loan processing improvement reports for auditing and compliance purposes.

Hosting and attending Branch Manager and Processor weekly meetings to review bulletins, discuss recent changes, solutions for any challenges and to celebrate team members that are making a difference.

Balancing invoices for American Express monthly statements.

From time to time, conducting interviews and make hiring decisions for prospective loan processors candidates, as needed.

SPECIFIC ACTIVITIES

Attend and participate in all Monthly Awards Ceremonies, Corporate Gatherings (including travelling to headquarters quarterly) , Sales Calls & Training Events. Read all newsletters and bulletins to remain current on corporate policies, procedures, and developments.

MEASUREMENTS OF

SUCCESSBalance the needs of Processing Team and Loan officers/SalesAddressing challenges with team members and offer solutionsManage Processor pipeline effectively

WORK ENVIRONMENT AND DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

OfficePossible Work Hazards:

MinimalPhysical Demands:

Light

OTHER CONSIDERATIONS/DISCLAIMERS

Job Description Disclaimer:

This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees are expected to perform tasks as assigned by supervisory personnel, regardless of job title or routine job duties.

ADA Compliance:

Embrace Home Loans is an Equal Opportunity and ADA compliant Employer, committed to diversity in the workplace.

Disclaimer for

Connecticut Applicants:

The applicant is not required to disclose the existence of any erased criminal history record information, erased criminal history record information are records pertaining to a finding of delinquency or that a child was a member of a family with service needs, an adjudication as a youthful offender, a criminal charge that has been dismissed or nolled, a criminal charge for which the person has been found not guilty or a conviction for which the person received an absolute pardon or criminal records that are erased pursuant to statute or by other operation of law, andAny person with erased criminal history record information shall be deemed to have never been arrested within the meaning of the general statutes with respect to the proceedings so erased and may so swear under oath.

Work Location Information:

Embrace supports hybrid work where business needs allow, but is rebuilding a community that looks forward to collaboration within an office setting. All remote work, if allowed, must be performed in a state in which Embrace is registered to do business or presently open to payroll withholding, unemployment insurance as well as workers compensation.

Those states are as follows:

Alabama, Arizona, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Massachusetts, Maryland, Maine, Minnesota, Missouri, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and West Virginia. Even if remote work is permitted, some presence in an office may be necessary based on needs, the nature of work, or in support of corporate sponsored events designed to build community. If your position requires an MLO license, you must be employed within commutable distance of an Embrace office (no home offices) and open to reporting to the office location when required.