Job Description
Mortgage Loan Originator Assistant
VELOCITY CREDIT UNION - 3.7
Austin, TX Job Details Full-time 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Gym membership Life insurance Referral program Qualifications Customer communication Financial services customer support High school diploma or GED Full Job Description Mortgage Loan Originator Assistant •This is a hybrid-remote role that requires onsite work at our north Austin, TX headquarters.• Do you enjoy assisting consumers with their mortgage needs? Velocity is hiring a Mortgage Loan Originator Assistant! We are looking for passionate people who enjoy helping others make their dreams become a reality. Are you passionate about helping people and making a real difference in their financial journey? At Velocity, we're looking for dynamic, impact-driven individuals eager to build lasting relationships while providing innovative financial solutions. If you enjoy problem-solving, offering personalized service, and connecting with others, this could be the perfect role for you! At Velocity, we're committed to helping our members and their families achieve more by delivering exceptional service and value. Our culture is rooted in empathy, collaboration, and a shared sense of purpose. We believe in meeting people where they are, staying curious, and working together to create better outcomes. We strive to positively impact the financial well-being of our community, one member at a time. Your experience includes:
Must be eligible for NMLS Registration. At least three years of experience in a financial institution with a strong focus on customer service. A high school diploma or GED is required; some college or secondary education is preferred. Previous experience in sales or mortgage lending is a plus. Strong interpersonal and communication (verbal/written) skills and the ability to work in a diverse community. Passion for providing outstanding service and a positive attitude. Ability to work in a fast-paced environment with high attention to detail. Ownership of the customer experience through issue resolution. Adaptable to a productive team environment where knowledge is shared, and feedback and coaching are welcomed. Effective time management and flexibility to work department hours. What you will do:
As the Mortgage Loan Originator Assistant, you'll support our Mortgage Loan Originators by guiding members through the mortgage process and keeping loan files organized and compliant. You'll handle inquiries, assist with applications, and follow up with prospective borrowers to keep things moving smoothly. You'll also coordinate with internal teams and members to resolve issues, schedule consultations, and ensure a seamless experience from lead to closing. Your role will be key in maintaining accurate records, delivering exceptional service, and helping members achieve their homeownership goals. Why you should choose Velocity:
This position offers competitive pay, great benefits including medical/dental/vision, 401(k) with matching, flexible spending accounts, a fun working environment and culture, generous paid time off, company-paid life insurance and disability, referral bonuses, paid holidays, discounted gym membership, tuition reimbursement, training and ongoing coaching, opportunities for career growth, employee reward and recognition system, employee, and family events, and more! Velocity provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, genetics, sexual orientation, national origin, age disability, or status as a covered veteran in accordance with applicable federal, state and local laws.
