Payment Processor II

Payment Processor II Richmond, VA Job Details Full-time 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Microsoft Excel Financial data reconciliation Financial transaction processing Phone communication Process improvement Research Mid-level Improving operational efficiency Instructor-led training (training delivery method) Cross-functional collaboration Escalation handling 2 years Communication skills Cross-functional communication Time management Client interaction via phone calls Full Job Description What We Need Corpay is currently looking to hire a Payment Processor II within our Paymerang division. This position falls under our Corporate Payments line of business and is located in Richmond, VA. In this role, you will manage payments that require follow-up, ensuring timely and accurate resolution. You will also handle escalated or complex payment issues, provide feedback for process improvements, and assist in training new members of the Payments team. You will report directly to the Operations Manager and regularly collaborate with Operations teams, including Enrollment, Client Success, and Payment Processing. How We Work As a Payment Processor II, Corpay will set you up for success by providing: Assigned workspace in Richmond, VA Company-issued equipment Formal, hands-on training Role Responsibilities The responsibilities of the role will include: Contacting vendors by phone and email to resolve outstanding payments not completed on the first attempt Managing escalated payment issues such as misapplied payments or difficult-to-complete transactions Communicating with clients as needed to resolve unsettled payments Using sound judgment to determine when to cancel, reissue, or refund a payment Reconciling payments prior to reissuing or refunding Collaborating across Operations teams to improve workflow and communication Identifying payment processing trends to mitigate risk, improve efficiency, and provide recommendations to management Answering inbound calls in the Payments queue Supporting "first-touch" payment processing when needed Conducting side-by-side training sessions with new hires Participating in special projects such as vendor research, payment instruction creation, or proactive enrollment efforts Performing other duties as assigned Qualifications & Skills Minimum of 2-4 years of successful experience in payment processing Strong time management skills Excellent communication and collaboration abilities Proven ability to manage multiple priorities effectively Proficiency in Microsoft Excel Benefits & Perks Medical, Dental & Vision benefits available the 1st month after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Equal Opportunity/Affirmative Action Employer Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.