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Night Auditor/Front Desk
Job
The Haywood Hotel
El Dorado, AR (In Person)
$29,120 Salary, Full-Time
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Job Description
Night Auditor General Purpose To complete all End-of-Day accounting functions while maintaining a positive attitude, responding to guests' requests, anticipating guests' needs, and resolving guests' complaints. Main Job Tasks and Responsibilities Maintains a positive attitude and professional manner at all times Neatly groomed: hair and fingernails are clean and appropriately styled for business environment; uniform is clean, pressed and fits properly for a professional environment Welcomes and acknowledges all guests according to brand standards Presents options to guests using suggestive selling techniques to upgrade rooms/packages and promote other hotel services Protects the assets of the hotel by mastering all cashier functions including but not limited to: collecting deposits, posting charges, managing house accounts, and maintaining drawer balance Understands and follows all policies regarding cash handling, credit card transaction, and check acceptance procedures Confirms correct billing on all reservations: when reservation is booked, at time of check-in, and finally at check-out Completes end-of-day activities including but not limited to: posting charges to accounts, completing cashier and closing reports, running night audit backup, and roll the date. Prints, folds, and delivers folios to ensure deliver to guests before check-out Counts and secures bank and daily deposit. Responds to guest queries and requests Takes initiative to anticipate guest's needs Resolves guest's complaints professionally, involving a superior when necessary Coordinates room status updates with the housekeeping department: communicates room changes, early check ins, late checkouts, and any other special requests/needs Keeps work areas clean, tidy, and organized at all times Maintains awareness of undesirable persons on property Reports accidents, injuries, and unsafe working conditions to manage Any other duties as assigned by management Key Competencies Attention to detail Customer focus Reliability Listening skills Problem solving skills Adaptability Autonomy Integrity Competency requirements Ability to work in a constant state of alertness and in a safe manner Ability to work unsupervised Ability to listen and follow instructions Effective communication skills Display integrity and honesty Maintain a positive attitude towards guests Demonstrate attention to detail and thoroughness Able to follow and adhere to standard policies and procedures Physical requirements: Night Audit positions require certain physical abilities including but not limited to: Able to stand for prolonged periods of time up to 8 hours without a break Ability to push, pull, lift, and carry up to 15 lbs frequently and 35 lbs occasionally Ability to frequently bend, stretch, twist and reach Ability to work overnight (11pm - 7am) Ability to work autonomously