Night Auditor/Front Desk

Front Desk Department:

Front Desk and Accounting Location:

Crescent Hotel/Basin Park Hotel Supervisor:

Front Desk Manager/Accounting Director FLSA Salary Classification:

Full-time, Non-Exempt Revision Date:

June 19, 2026

Availability:

PM Shift Available - midnight to 8am

Position Overview:

As a Night Auditor / Front Desk Agent , you serve as the primary overnight representative of Basin Park Hotel. This role blends guest service , front desk operations , and daily financial auditing . You will ensure a safe, welcoming environment for guests while completing nightly accounting tasks, preparing reports, and maintaining smooth hotel operations during overnight hours.

Key Responsibilities:

Working with

Computers:

Utilize computer systems and software to handle reservations, check-ins, and guest data entry efficiently. The program functions to ensure smooth operations at the front desk.

Getting Information:

Gather relevant information from multiple sources to assist guests with inquiries, provide local recommendations, and address concerns effectively. Performing for or Working Directly with the

Public:

Interact directly with guests, ensuring a welcoming and professional demeanor while addressing their needs during check-ins, check-outs, and throughout their stay.

Making Decisions and Solving Problems:

Analyze guest requests, assess room availability, and resolve issues promptly to provide optimal solutions and enhance guest satisfaction. Communicating with

Supervisors, Peers, or Subordinates:

Provide clear and concise information to supervisors and colleagues through various mediums, including telephone, email, and in-person communication, ensuring efficient operations and guest satisfaction. Daily Reconciliation — Balance and verify all daily transactions, payments, adjustments, and room charges. Accuracy Verification — Confirm room revenue, ADR, occupancy, comps, adjustments, and payment totals match system records.

Requirements:

Computer Proficiency:

Proficient in using computer systems, software applications, and hardware relevant to hotel operations. Prior experience with reservation software is a plus.

Customer Service Skills:

Strong interpersonal skills with a passion for providing exceptional customer service to guests from diverse backgrounds.

Problem-Solving Abilities:

Ability to analyze information swiftly, make informed decisions, and resolve issues efficiently to ensure guest comfort and satisfaction.

Communication Skills:

Excellent verbal and written communication skills to effectively interact with guests, team members, and management.

Additional Information:

Schedule:

Full-time or part-time position available with flexibility for shift work, including weekends and holidays as per operational requirements.

Training:

Comprehensive training will be provided to familiarize you with hotel systems, procedures, and customer service standards. Join the Crescent Hotel team as a Night Auditor and be a crucial part of providing an exceptional guest experience through efficient operations and outstanding service.

Job Type:

Full-time Pay:

From $14.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Experience:

accounting: 1 year (Preferred) Ability to

Commute:

Eureka Springs, AR 72632 (Required) Ability to

Relocate:

Eureka Springs, AR 72632: Relocate before starting work (Required)

Work Location:

In person