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Front Desk/Night Auditor

Job

Holiday Inn & Staybridge Suites Carlsbad

Carlsbad, CA (In Person)

$39,520 Salary, Full-Time

Posted 4 days ago (Updated 1 day ago) • Actively hiring

Expires 7/5/2026

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Job Description

Front Desk/Night Auditor Holiday Inn & Staybridge Suites Carlsbad
  • 1.0 Carlsbad, CA Job Details Part-time | Full-time $18.50
  • $19.
50 an hour 6 hours ago Benefits Paid time off Employee discount Qualifications Hospitality Guest relations Customer service Night audit Front desk Hotel experience Full Job Description Job Overview Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:
  • Be you
  • by being natural, professional and personable in the way you are with people
  • Get ready
  • by taking notice and using your knowledge so that you are prepared for anything
  • Show you care
  • by being thoughtful in the way you welcome and connect with guests
  • Take action
  • by showing initiative, taking ownership and going the extra mile Duties and Responsibilities Welcome guests in a friendly, prompt and professional manner.
Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner. Up-sell rooms where possible to maximize hotel revenue. Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank. Issue, control and release guest safe-deposit boxes. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction. May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Promote team work and quality service through daily communications and coordination with other departments. Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc... The Details We are primarily seeking someone to join our team as an overnight "night auditor"; however, the position will also involve day and evening shifts regularly being scheduled in addition to training shifts.
Pay:
$18.50
  • $19.
50 per hour
Benefits:
Employee discount Paid time off
Experience:
Hotel experience: 1 year (Preferred)
Work Location:
In person