Overnight Front Desk/ Night Auditor (11pm-7am)

Holiday Inn Express Riverpark welcomes you to apply! Overnight Front Desk /

Night Auditor Shift:

11:00 PM - 7:00 AM Own the Night While the rest of the world sleeps, you're the heartbeat of our hotel. As our Overnight Front Desk Agent & Night Auditor, you're not just checking people in — you're the calm, confident presence that makes a tired traveler feel instantly at home. If you love people, thrive in a quieter pace with real autonomy, and take pride in delivering exceptional experiences, this role was made for you. What You'll Do Be the Face of Our Hotel Create warm, memorable first impressions that make guests glad they chose us Check guests in and out smoothly, assign rooms, distribute keys, and share helpful local and hotel knowledge Handle all guest calls, requests, and questions with professionalism and care Maintain accurate guest preferences so every stay feels personal Keep Things Running Overnight Process cash and credit card transactions accurately using established procedures Manage guest safe-deposit boxes per hotel policy Book, modify, and cancel reservations for individuals and groups Perform nightly audit functions to close out the day's financials Solve Problems & Protect Guests Turn guest concerns into wins using sound judgment and service recovery skills Escalate outstanding issues to management with clear, thorough communication Uphold all hotel safety and security protocols — you're the eyes and ears of the building overnight Immediately report any health, safety, or security concerns to the manager on duty Collaborate & Go Above and Beyond Partner with other departments to deliver seamless service Assist with room tours, concierge-style requests, and special guest needs Identify opportunities to enhance guest stays and maximize room revenue

Pay:

$19.00 per hour

Benefits:

Employee discount

Work Location:

In person