Night audit

Job Summary Join our dynamic hospitality team as a Night Audit professional, where you'll be the vigilant guardian of overnight operations at our hotel. This energetic role is perfect for someone passionate about delivering exceptional guest experiences while ensuring the smooth and secure functioning of the front desk during nighttime hours. You'll handle guest check-ins and check-outs, reconcile accounts, and maintain the integrity of hotel records—all with a friendly, professional attitude that embodies our commitment to hospitality excellence. If you thrive in a fast-paced environment and enjoy providing top-tier guest services, this position offers an exciting opportunity to shine. Responsibilities Oversee overnight front desk operations, including guest check-ins, check-outs, and reservations management Reconcile daily financial transactions and ensure accuracy of all account postings Maintain security by monitoring CCTV surveillance and conducting routine property inspections Respond promptly to guest inquiries, requests, and concerns with a positive attitude and effective solutions Prepare detailed shift reports, incident logs, and audit documentation to ensure seamless communication between shifts Assist with late-night phone inquiries using multi-line phone systems while practicing excellent phone etiquette Support guest relations by providing information about hotel amenities, local attractions, and services in multiple languages as needed Requirements Proven experience in hospitality management or hotel front desk operations, preferably in a resort or similar setting Strong knowledge of hotel management systems and night audit procedures Exceptional customer service skills with the ability to handle guest interactions professionally and courteously Bilingual or multilingual abilities are highly desirable to serve diverse guest populations effectively Excellent communication skills, including phone etiquette and proficiency with multi-line phone systems Ability to work independently during overnight hours while maintaining attention to detail and security protocols Previous experience in guest services, hotel experience, or hospitality management is preferred This role offers an engaging environment where your enthusiasm for hospitality can truly make a difference. We are committed to supporting your growth within the industry by providing a vibrant workplace that values your dedication and expertise.

Pay:

$16.45 - $20.00 per hour

Benefits:

Employee discount

Work Location:

In person