Night Auditor

Night Auditor 3.0 3.0 out of 5 stars Southport, CT 06890 Full-time Delamar Hotel 7 reviews Full-time Delamar Southport | Southport, CT Luxury Hotel Delamar Southport is seeking an experienced Night Auditor to join our Front Office team. This role is responsible for delivering exceptional guest service while accurately balancing hotel financial transactions during the overnight shift. Must be comfortable acting as a security presence during overnight hours, including locking doors, monitoring cameras, conducting floor walkthroughs to ensure guest and staff safety at all times, and alerting authorities in emergency situations. Previous Night Audit experience is required. Job Overview The Night Auditor checks guests in and out in a friendly, prompt, and professional manner; processes all payments according to established procedures; and accurately balances all hotel income and expenses for the 24-hour operating period. Duties & Responsibilities Greet and welcome guests in a friendly, prompt, and professional manner Answer telephone calls promptly and professionally Register guests, issue room keys, and provide information on hotel services and room locations Accurately process all cash and credit card transactions, including posting charges, completing cashier reports, preparing deposits, and securing assigned banks Reconcile all daily transactions and perform nightly audit duties Identify and report discrepancies or potential liabilities to the Front Office Manager Communicate outstanding guest requests or issues requiring follow-up Respond to guest complaints and perform appropriate service recovery to ensure total guest satisfaction Promote teamwork and quality service through daily communication and coordination with all departments Serve as the primary point of contact for fire alarms, medical emergencies, and police incidents, following established hotel safety and emergency procedures Comfortable conducting security measures during overnight hours, including locking doors, monitoring cameras, conducting floor walkthroughs to ensure guest and staff safety at all times, and alerting authorities in emergency situations. Act as the hotel system liaison during overnight hours Contact IT Support and open service tickets as needed for system failures or technical issues Transmit credit card batches and prepare morning management reports Follow the night audit checklist, including reconciliation of rooms and reservations Perform additional duties as assigned, including guest room tours, concierge services, special guest requests, and front office administrative tasks Qualifications & Requirements Previous Night Audit experience is required Must be comfortable acting as a security presence during overnight hours Fluent in English; additional languages preferred Ability to stand for extended periods behind the front desk and throughout the front office area Ability to lift and carry items weighing up to 50 pounds Proficiency in using computers, keyboards, and hotel property management/reservation systems Availability to work mornings, evenings, overnight shifts, weekends, and holidays

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Are you comfortable serving as a visible security presence and taking responsibility for maintaining a safe and secure environment?

Experience:

Hotel:

1 year (Required) Night audit: 1 year (Required)

Work Location:

In person