Hotel Night Auditor/Security

Hotel Night Auditor/Security 3.0 3.0 out of 5 stars Norwalk, CT 06858 Full-time Delamar Hotel 7 reviews Full-time Delamar Hotel is currently seeking an experienced full-time Night Auditor/Security to provide exceptional guest service, overnight operational support, and property security.

DUTIES AND RESPONSIBILITIES

Welcome guests in a friendly, prompt, and professional manner. Answers the telephone in a friendly, prompt, and professional manner. Register guests, issue room keys, provide information on hotel services and room location. Accurately process all cash and credit card transactions following established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank. Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up. Respond appropriately to guest complaints. Make appropriate service recovery gestures to ensure total guest satisfaction. Promote teamwork and quality service through daily communications and coordination with other departments. Perform other duties as assigned, including guest room tours, concierge services, special guest requests, front office routine administrative processes. Perform audit duties by reconciling all transactions processed during the day. Bring to the attention of the Front Office Manager any discrepancies or potential liabilities. Act as hotel system liaison during night hours. Call in and open tickets with IT Support during the overnight hours if a system fails or issues occur. Transmit credit card batch. Prepare morning reports for managers. Follow the night audit checklist, including reconciliation of rooms/reservations segmentation. Act as security guard including locking the doors, alerting authorities in emergency situations, monitoring the cameras, walking the floors to ensure everyone is safe at all times.

QUALIFICATIONS AND REQUIREMENTS

MUST HAVE previous Night Audit experience. Must speak fluent English. Other languages preferred. This job requires the ability to perform the following; Frequently standing up behind the desk and front office area. Must be comfortable performing overnight security duties and safety procedures Carrying or lifting items weighing up to 50 pounds. The candidate will be required to work mornings, evenings, and over nights, including weekends and holidays.

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person