Front Desk/Night Auditor

Front Desk/Night Auditor 3.3 3.3 out of 5 stars Destin, FL 32541 $14

• $16 an hour
• Full-time Holiday Inn Express and Suites 4,855 reviews $14
• $16 an hour
• Full-time Summary Front Desk/Night Auditor are responsible for providing a memorable welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest's stay.

Front Desk/Night Auditor make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of hotel amenities and services to them. Night Auditor is also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. Front Desk/Night Auditor works closely with all hotel departments especially Housekeeping and Accounting team members. Responsibilities Process check-ins and check-outs Empathetically listen to guest inquiries and provide appropriate responses Block rooms in the computer and follow through on designated requirements Pre-register designated guests and prepare key packets Maintain confidentiality of all guests and hotel information Employ attention to detail in order to ensure security of guest room access. Understand and execute all accounting standards ensuring accurate settlement of folios, routing of charges and adjustments Maintain guest history files on all guests Accommodate room changes expediently Issue safe deposit boxes to guests and ensure security of key Monitor, send and distribute guest faxes Generate, print and distribute daily and weekly reports Resolve discrepancies on the room status report with Housekeeping Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery) Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.) Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions. Requirements Must be available to work flexible scheduled including nights, weekends and holidays. Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone Ability to work well under pressure, dealing with many arrivals and departures within a short period of time Ability to accurately and efficiently input information into computer systems Ability to work cohesively with co-workers both within and outside of your department Ability to compute accurate mathematical calculations Ability to think clearly, quickly and make concise decisions Ability to prioritize, organize and follow up Previous customer service experience Previous hotel front desk experience is strongly preferred Previous cashiering experience is preferred Previous guest relations training is preferred

Job Type:

Full-time Pay:

$14.00

• $16.

00 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Hotel experience: 1 year (Preferred) Shift availability: Overnight Shift (Preferred)

Work Location:

In person