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Part-Time Night Auditor/ Guest Service Agent Doubletree Hotel, Orlando East
Job
DoubleTree by Hilton Orlando East - UCF Area
Orlando, FL (In Person)
$34,320 Salary, Part-Time
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Job Description
Job Purpose DoubleTree Orlando East UCF is seeking a guest service agent with the ability to be cross-trained in the night audit. This team member will have the ability to work part-time as a guest service agent, with one audit shift each week. The purpose of the Night Auditor is to audit all accounts to ensure they are in balance, and prepare final reports for management; acts as the third shift Front Desk Agent ensuring maximum room revenues and guest satisfaction, in line with Bluesky Hospitality Solutions standards. Essential Job Functions Assists all guests in a sincere and courteous manner, and whenever possible, going the extra mile and doing whatever it takes to ensure guest satisfaction. Registers and processes guests promptly upon arrival and departure, to ensure guest satisfaction. Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00 a.m. the following morning or by the Brand Standard's designated time. Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, and effectively assists guests. Completes all credit card transmittals, direct bills, and no show billings for the day. Prepares all daily, monthly and yearly reports required by the property. Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate. Receives and processes telephone and walk-in reservations accurately ensuring guest satisfaction. Professionally and competently operates the telephone system according to Bluesky Hospitality Solutionsand Brand standards Acts as manager on duty. Understands and applies all hotel safety and security procedures to maintain a secure and safe environment for associates and guests. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken. Responsible for check-in, checkout, selling skills, computer operation, telephones, tasks at the front desk. This is a part-time relief position- consisting of one to two overnight audit shifts.