Night Auditor

Night Auditor Pompano Beach, FL Job Details 1 day ago Qualifications Phone communication Guest services Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Description Responsibilities Must be able to work 11 pm- 7 am Maintain complete knowledge of hotel operations, scheduled daily activities, and room products. Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. Ascertain callers' needs through open-ended questions. Describe room accommodations and all amenities. Accommodate special requests and designate such in the system following the hotel's standard operating procedures. Access guest history records to best service guests; maintain accurate information in guest history files. Resolve guest complaints, ensuring guest satisfaction. Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure. Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery). Present folio to guest and resolve any disputed charges. Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information. Perform additional duties, as assigned. If you believe hospitality and a friendly smile are your strengths, we want to talk to you! EOS Hospitality is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law. We are committed to fostering a diverse and inclusive workplace.

Notice:

the hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.