Night Auditor

GENERAL:

Respond in a professional and courteous manner to all arriving, departing and in-house guest by providing accurate and timely information and services. Respond to telephone, email, fax, and in-person inquiries regarding reservations, hotel information, and guest concerns.

ESSENTIAL DUTIES/RESPONSIBILITIES

Make reservations, check-in, and check-out guests in the PMS and make changes as requested by guests. Post charges, corrections, and payments to guest accounts. Process guest payments. Sell the hotel to "walk-in" customers. Provide information to guests about hotel policies, services and amenities. Respond to requests from guests for assistance and information about local area including directions, things to do and places to eat. Perform night audit, submit credit card batches, and generate daily reports on PMS system. Communicate with housekeeping about room status and availability. Communicate with Maintenance about needed repairs, room status and availability. Record, store and/or analyze daily records. Audit statistical, financial, accounting reports for correct and complete information. Prepare and review written and printed documents for accurate information. Maintain daily logs. Balance shift work and cash drawer.

OTHER DUTIES/RESPONSIBILITIES

Report all damage, mechanical deficiencies, suspicious activities, theft in accordance with the Hotel management procedures and standards. Maintain Confidentiality of Guest and Hotel information. Maintain high standards of Customer Service. Set up Breakfast in the morning. Assist Breakfast Attendant if required. Participate in Hotel, Brand or Regulatory training. Maintain excellent customer relations by knowing all in-house events and special events in the area. Perform other duties, projects as assigned by management. Required to work nights, weekends, and/or holidays.

JOB QUALIFICATIONS & ABILITIES

Front Desk or Guest Services experience preferred. Be proficient in OPERA (current property management system) and Microsoft Office. Must have a High School level mathematical aptitude. Must have experience in dealing directly with the public. Must speak, read and write English fluently. Must use tact and understanding when dealing with a variety of customer service issues. Must be highly organized, pay attention to details when performing multiple tasks. Must have a valid Driver's License at all times, with a driving record that meets or exceeds current Hotel Van operations insurance policy requirements.

EDUCATION/FORMAL TRAINING

High School diploma or equivalent required. Any certification or training required for operation of Hotel (Franchise Mandated or Regulator Agency Mandated).

EXPERIENCE

Have verifiable experience in Customer Service.

MATERIAL/EQUIPMENT USED

Standard office equipment including but not limited to: telephone, copier, PC, fax and

PBX. ENVIRONMENT

Primarily prolonged standing or sitting indoors in thermostatically climate controlled work area under various lighting condition. Some walking and climbing stairs both inside and outside the property.

Job Type:

Full-time Pay:

From $13.25 per hour

Benefits:

Employee discount

Work Location:

In person