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Night Auditor - Best Western Marietta
Job
Best Western
Marietta, GA (In Person)
$29,120 Salary, Full-Time
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Job Description
Night Auditor - Best Western Marietta Best Western - 1.0 Marietta, GA Job Details Full-time From $14 an hour 5 hours ago Qualifications Night audit Greeting customers Phone customer support Organizational skills Receptionist experience within hospitality industry Full Job Description Best Western Atlanta - Marietta Ballpark Hotel 1940 Leland DR Marietta, GA 30067 Hourly pay: $14.00 We are looking for a dependable Night Auditor to work 11PM-7AM full time 5 nights per week . Hotel Night Auditor responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software is a plus Understanding of how travel planning websites operate, like Booking and TripAdvisor Guest-centric attitude Excellent communication and organizational skills