Front Desk Receptionist/Night Auditor

Front Desk Agent Duties:

• Greet and welcome guests in a friendly and professional manner
• Check-in and check-out guests, ensuring accuracy of information
• Answer phone calls and direct them to the appropriate department or person
• Handle guest inquiries and provide accurate information about the hotel's facilities and services
• Assist guests with reservations, cancellations, and changes
• Process payments and maintain accurate records of transactions
• Maintain a clean and organized front desk area
• Handle guest complaints or concerns with empathy and professionalism
• Collaborate with other hotel staff to ensure guest satisfaction

Experience:

• Previous experience in a front desk or customer service role preferred
• Knowledge of clerical procedures and office equipment
• Ability to transcribe messages accurately
• Familiarity with phone systems and basic computer skills
• Experience as a medical receptionist is a plus
• Strong organizational skills and attention to detail At our hotel, we value exceptional customer service and strive to create a welcoming environment for our guests.

As a Front Desk Agent, you will be the first point of contact for our guests, providing them with a positive experience from check-in to check-out. You will play a vital role in ensuring guest satisfaction by handling inquiries, processing payments, and addressing any concerns. If you have excellent communication skills, enjoy working in a fast-paced environment, and have a passion for delivering exceptional service, we would love to hear from you. Please note that this position requires computer literacy as we utilize computerized systems for reservations, check-ins, and other front desk operations. If you are looking for an opportunity to join a dynamic team in the hospitality industry, apply now!

Job Types:

Full-time, Part-time Pay:

From $10.00 per hour

Work Location:

In person