Night Auditor

The Hampton Inn of Bourbonnais is looking for a motivated, independent individual for our Night Auditor position. The Night Auditor also acts as a guest service representative and will represent the hotel to the guest throughout all stages of the guest's stay. Determinate a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration and then assigns rooms, accommodating special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Posts room charges and taxes to guest accounts. Processes guest charges voucher and credit card vouchers. Post charges to the guest accounts that have not been posted or were incurred on the night audit shift. Transfer charges and deposits to master accounts. Checks to see that all charges are assigned to the appropriate departments. To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in to PMS system. To Verify that all charges posted from the POS Software, SPA software had reached the correct guest folios and also not missing Prints up and files reservations for the next business day. Verifies all account postings and balances. Verifies that room rates are correct and posts those rates to guest accounts. Monitors the current status of coupon, discount, and other promotional programs. Is able to function as a front desk agent especially in terms of check-in and check-out procedures. Tracks room revenues, occupancy percentages, and other front office statistics. Prepares a summary of cash, check, and credit card activities. Summarizes results of operations for management. Check figures, postings, and documents for accuracy. Record, store, access, and/or analyze computerized financial information. Prepare of End of day procedure. Follow the End of Day / Night Audit Checklist Must have complete knowledge of emergency procedures Balance the day's charges, making corrections as necessary. Performs wake-up calls. Run end of day process in property management software (PMS). Understand principles of auditing, balancing, and closing out accounts. Knows how to operate PMS, typewriters, and other front office equipment's. Respond to guest needs, special requests and complaints and alert the appropriate manager as needed Perform nightly balancing of in-room video and long-distance telephone services Understand and knows how to perform check-in and check-out procedures.

PREREQUISITES

Education:

High school graduate or equivalent

Experience:

Previous hotel-related experience desired but not necessary. We are willing to train the right individual.

Physical:

Requires standing, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pound.

Job Type:

Part/Full-time 11PM-7

AM Salary:

$13.50/HR Weekends Mandatory!

Open Availability Pay:

$15.00 per hour

Benefits:

Employee discount Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Hotel & Accommodations Guest Services Staff:

1 year (Preferred) Hotel experience: 1 year (Preferred)

Work Location:

In person