Job Description
Night Auditor Hyatt House Oak Brook-Janko Hospitality Oak Brook, IL Job Details Full-time $16 - $20 an hour 1 day ago Benefits Paid time off 401(k) matching Qualifications Basic math Data analysis skills Full Job Description Night Auditor Reports to:
Front Office Supervisor Department:
Rooms WHO WE ARE
Janko Hospitality is a Chicago-based operator of upscale full-service, boutique lifestyle, extended-stay, and select-service hotels throughout the Midwest. The firm's award-winning properties within the Marriott, Hilton, Hyatt, and IHG brand families have made Janko Hospitality a 2022 Hotel Business Magazine Top 100 Hospitality Management Company. Janko Hospitality is a growth company focused on expansion through strategic acquisition, development, and third-party management. With a passion for people, a proven track record of solid financial performance, honorable community involvement, and an unwavering commitment to quality, Janko Hospitality is a management company that will provide an exceptional hospitality experience to guests, owners, and associates. BENEFITS
Competitive compensation package Full benefits package, including 401K with matching and paid time off from Day 1 Growth company focused on expansion through strategic acquisition and development Hotel discounts at locations worldwide. JOB DESCRIPTION
Join our team as a Night Auditor at Hyatt House Oak Brook. This position is responsible for overseeing nightly hotel operations, ensuring accurate guest billing, maintaining financial records, and providing exceptional service during late-night hours. Serving as the Manager on Duty during the hours of 11 PM to 7 AM, ideal candidates are detail-oriented, possess strong organizational skills, and thrive in a dynamic hospitality environment. ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Services:
Check in and check out guests with a focus on accuracy and customer service. Account Management:
Post charges and payments to guest accounts, ensuring all transactions areaccurate. Audit and Reconciliation:
Reconcile guest service agents' paperwork, resolve rate discrepancies, and reconcile credit card totals to the batch report beforesubmittingto the credit card processor. Room & Tax Posting:
Post room and tax charges and ensure departing folios are printed and distributed to guest rooms. Gift Shop & Banquet Reconciliation:
Reconcile and balance all gift shop paperwork. Complete the spreadsheet for banquet event orders and post accordingly. System Maintenance:
Run the close day on the computer system, run backups, and generate night audit reports for accounting and management. Communication:
Process guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to ensuretimelyreceipt of information. Department Logbook:
Maintainthe front desk logbook to enhance communication between shifts and management. Safety Standards:
Practicewritten safety standards and rules at all timesto ensure a secure and safe work environment. Physical Requirements:
Must be able to stand for extended periods of time, with frequent walking, bending, and crouchingrequired. Use of hands, fingers, and arms is necessary for the completion of duties. Flexible Scheduling:
Due to the business demands of the hospitality industry, employees maybe requiredto work rotating shifts, including weekends, night shifts, and/or overtime. Hours may vary depending on business needs. Work Environment:
The hotel provides guest services 24 hours a day, 7 days a week, and employees must be adaptable to various shifts, including weekends, night shifts, and holidays. Physical Demands:
Must meet the physical demandsrequiredfor the role, with reasonableaccommodationsmade where needed. QUALIFICATIONS
Experience:
At least one year of hotel front desk and/or accounting background, with familiarity in hospitality industry practices preferred. Communication Skills:
Must be able to communicate clearly and effectively with guests, customers, supervisors, and fellow employees. Mathematical Skills:
Ability to calculate amounts and apply basic addition, subtraction, and multiplication. Analytical Skills:
Must be able to analyze routine data and makeappropriate judgmentsregardingthe check-in/check-out processes. Flexibility:
Must be flexible with scheduling to accommodate business needs.
