Hotel Night Auditor

Overview Join our vibrant hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure seamless overnight operations and exceptional guest experiences. In this pivotal role, you will oversee the night shift at the front desk, manage guest accounts, and uphold the highest standards of customer service. Your multilingual skills and hospitality expertise will help create a welcoming environment for diverse guests, ensuring their needs are met with professionalism and warmth. This position offers an exciting opportunity to be the backbone of our hotel's overnight success while maintaining a lively and positive atmosphere.

Pay Range:

$16 per hour based on experience and qualifications Responsibilities Greet guests warmly upon arrival and during check-in/check-out processes, providing outstanding guest services with enthusiasm and professionalism Manage overnight front desk operations, including reservations, cancellations, and guest inquiries via multi-line phone systems Conduct nightly audits of guest accounts, ensuring accuracy in billing, payments, and account adjustments in accordance with hotel policies Maintain detailed records of all transactions, shift reports, incident logs, and security checks to ensure smooth handovers Monitor CCTV surveillance and perform security patrols around the property to uphold safety standards during nighttime hours Respond promptly to guest requests or concerns, resolving issues efficiently while maintaining a positive guest relations experience Collaborate with housekeeping and maintenance teams to address any room or facility issues that arise overnight Requirements Proven experience in hospitality management or hotel operations, particularly in front desk or night audit roles Strong customer service skills with a friendly, energetic demeanor that fosters guest satisfaction Multilingual or bilingual abilities to effectively communicate with diverse guests from various backgrounds Knowledge of hotel management systems and multi-line phone systems for efficient reservation handling and guest communication Excellent phone etiquette and communication skills to handle guest inquiries professionally Familiarity with hotel security procedures, CCTV monitoring, and guest safety protocols during night shifts Ability to work independently during overnight hours while maintaining high attention to detail and accuracy Join us in delivering memorable experiences through energetic service and meticulous management! This role is perfect for hospitality professionals eager to make a difference during the quiet yet crucial nighttime hours.

Job Type:

Full-time Pay:

$16.00 per hour Expected hours: 30 - 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance

Work Location:

In person