Night Auditor (Hotel), Marriott Lakeway, Metairie LA

Night Auditor (Hotel), Marriott Lakeway, Metairie LA New Orleans Marriott Metairie at Lakeway

• 4.0 Metairie, LA Job Details Full-time $16
• $17 an hour 1 day ago Benefits Free parking Paid jury duty Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Flexible schedule Life insurance Food provided Qualifications Guest relations Night audit Attention to detail Hospitality industry experience Valet parking Full Job Description Job description:

Job Title:

Guest Service Agent/Overnight Shift Auditor Job Summary:

We are seeking a dedicated Night Auditor/Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to all guests, ensuring their stay is comfortable and memorable. As a Guest Service Agent, you will be the first point of contact for guests and play a crucial role in creating a positive experience from check-in to check-out.

Responsibilities:

• Greet and welcome guests upon arrival with a friendly and professional demeanor
• Assist guests with check-in and check-out processes efficiently
• Handle guest inquiries and provide accurate information about hotel facilities, services, and local attractions
• Respond to guest requests promptly and effectively to ensure guest satisfaction
• Process reservations, cancellations, and modifications in a timely manner
• Maintain a neat and organized front desk area
• Collaborate with other hotel staff to ensure seamless guest experiences
• Perform night audit duties as needed

•

PERFORM VALET DUTIES AS NEEDED

Qualifications:

• Previous experience in hospitality or customer service roles preferred
• Excellent phone etiquette and communication skills
• Strong knowledge of hotel management systems and procedures
• Ability to multitask and work efficiently in a fast-paced environment
• Exceptional attention to detail and problem-solving skills
• Knowledge of hospitality management principles
• Proven ability to handle difficult situations with professionalism and empathy
• Flexibility to work night shifts as required If you are passionate about delivering outstanding guest services and thrive in a dynamic hospitality environment, we would love to hear from you.

Join our team as a Guest Service Agent and be part of creating unforgettable experiences for our guests.

Job Type:

Full-time Experience:

Hotel experience: 1 year (Preferred) Ability to

Commute:

Metairie, LA 70002 (Required) Ability to

Relocate:

Metairie, LA 70002: Relocate before starting work (Required)

Work Location:

In person

Work Location:

In person

Pay:

$16.00

• $17.

00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Food provided Free parking Health insurance Health savings account Life insurance Paid jury duty Paid time off Vision insurance

Work Location:

In person