Hotel Weekend Night Auditor

Hotel Weekend Night Auditor Homewood Suites by Hilton Boston-Billerica Billerica, MA Job Details Part-time $18 - $19 an hour 1 day ago Qualifications Computer operation Guest relations Interpersonal skills Night audit English Driving Security Full Job Description

POSITION SUMMARY

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am).

Primary responsibilities include:

registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks. The Night Auditor performs the duties of a Front Desk Agent and completes, balances and files night audit reports on the various areas of the hotel (i.e. food & beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information in accordance with cash handling, credit card processing and accounting policies and procedures. The Night Auditor must also comply with all guest service basics such as uniforms, nametags, and proper greeting. They should be knowledgeable about hotel facilities, surrounding areas, and services to assist guests as appropriate. Finally, they must ensure all communication containing Company, hotel, brand, guest, and employee information is consistent with privacy policies, practices, and regulations.

ESSENTIAL FUNCTIONS

 Audit, balance, post and report on Guest room charges & Food and Beverage; balance folios, corrections, adjustments, taxes, disputed charges, server's and/or desk agents paperwork, over/short figures and house accounts to ensure accuracy and proper cash handling procedures are followed.  Initiate and complete End of Day process.  Prepare and input statistics and income journal sheets for preparation of daily reports  Perform duties across various departments during overnight hours, including those of a Front Desk Agent, Bellman, Shuttle Driver, general security, Housekeeping, and general maintenance.  Manage items for Lost and Found ; perform periodic security checks to ensure required areas are locked and secure.  Ensure the nightly walk-through includes the removal of all room service trays and the straightening of the pool, Jacuzzi, and fitness areas.  Utilize suggestive selling skills and company sales programs to maximize revenue and occupancy levels  Attend department meetings as scheduled  Practice safe work habits and comply with sanitary, safety, security and emergency procedures  Report emergencies, injuries, accidents, missing articles, damage, safety hazards etc. to management  Report any deviation from policies, procedures, brand standards and regulations to management  Perform special projects, tasks, duties and other responsibilities as assigned Page 1 of 2

Position:

Night Auditor Position ID:

NA-01

Management Position:

No NOTE:

This description excludes most non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate's supervisor. Furthermore, nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate. _________________________________ ____________________________________ __________________

PRINTED NAME SIGNATURE DATE SKILLS & ABILITIES

 Arrive at work on time and in proper uniform  Timely compile facts/figures; identify and investigate issues and resolve basic matters  Speak, listen, write and identify distress signs  Apply consistent, professional behavior with effective listening and communication skills  Operate office equipment such as telephone, calculator, smart devices, computer, scanner, copier, fax etc.  Must be able to work independently and with minimal supervision. Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and calmly respond to emergency situations.  Strong English communication skills are required

WORKING CONDITIONS & PHYSICAL EFFORT

Inside:

Protection from weather conditions but not necessarily from temperature changes. A job is considered "inside" if the worker spends approximately 75% or more of the time inside. Work is normally performed in an interior hotel environment. The exposure to hazards or physical risks requires basic safety precautions and use of applicable protective equipment. Physical requirements include ability to frequently move around the hotel property; remaining both stationary and standing positions for extended periods of time; bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.

Pay:

$18.00 - $19.00 per hour

Work Location:

In person