Night Auditor / Front Desk

Night Auditor / Front Desk Hilton Home2 Suites Franklin, MA Job Details Part-time | Full-time $18.75 - $19.75 an hour 3 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Professional development assistance Flexible schedule Life insurance Qualifications Customer relationship building Guest relations Financial transaction processing Phone communication Night audit Greeting customers Processing cash transactions Passenger luggage management Venue customer assistance Venue guest services Entry level Customer complaint resolution Client interaction via phone calls Full Job Description The Hotel Night Auditor / Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. This position requires THREE overnight shifts per week and TWO Front Desk shifts (7am-3pm OR 1pm-9pm) per week. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Key Duties & Responsibilities:

Resolve guest complaints, ensuring guest satisfaction. Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities. Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times. Answer department telephone within 3 rings, using correct greeting and telephone etiquette. Process all guest check-ins. Verify registration card information with the guest. Obtain back-up information for guest credit/payment method and input into system; collect cash when designated. Direct Bell Person to escort guest and transport their luggage to the room. Handle overbooked or walked in guests. Accept and record wake-up call requests. Monitor, send and distribute guest faxes. Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). Resolve discrepancies on the room status report with Housekeeping. Match the bucket check to in-house guest ledger report; report discrepancies to Manager. Process all check-outs. Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges. Lightspeed system knowledge required

Job Types:

Full-time, Part-time Pay:

$18.75 - $19.75 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Vision insurance

Work Location:

In person