Hotel Night Auditor

Overview •

WEEKENDS ONLY

•Join our dynamic hospitality team as a Hotel Night Auditor, where your energetic and detail-oriented approach will ensure smooth overnight operations and exceptional guest experiences. In this vital role, you will oversee the night shift at the front desk, manage guest accounts, and uphold the highest standards of customer service. Your enthusiasm and professionalism will contribute to creating a welcoming environment for all guests while maintaining efficient hotel management processes. This paid position offers an exciting opportunity to develop your skills in hospitality management and guest relations during evening hours. Responsibilities Greet guests warmly upon arrival and assist with check-in and check-out procedures during the overnight shift Monitor and update guest accounts, ensuring accuracy in billing and reservations Respond promptly to guest inquiries, requests, and concerns with a positive attitude Conduct nightly audits of hotel transactions, including cash handling, credit card processing, and account reconciliations Maintain security by monitoring CCTV systems, conducting patrols, and ensuring hotel safety protocols are followed Manage multi-line phone systems efficiently, providing information and directing calls appropriately Prepare detailed shift reports, incident logs, and documentation to ensure seamless communication between shifts Skills Strong background in hospitality management and hotel operations Excellent customer service skills with a friendly, professional demeanor Bilingual or multilingual abilities are highly desirable to serve diverse guests effectively Experience with front desk operations, night audit procedures, and guest services Knowledge of hotel management software and multi-line phone systems Exceptional phone etiquette and communication skills Ability to handle guest relations with tact, patience, and professionalism in a fast-paced environment This role is perfect for individuals passionate about hospitality who thrive during evening hours and enjoy creating memorable guest experiences. If you possess a strong work ethic, excellent communication skills, and a desire to grow within the hotel industry, we invite you to apply!

Pay:

From $17.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person