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Night Audit
Job
Hilton Garden Inn
Rochester, MN (In Person)
Full-Time
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33
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Job Description
Key Responsibilities Provide exceptional guest service through warm welcomes, efficient check-ins/check-outs, and personalized attention Audit and balance hotel accounts including room revenue, direct bills, credit cards, and incidentals Prepare daily financial reports and ensure all postings are accurate and compliant Act as Manager on Duty, responding to guest requests, incidents, or emergencies with professionalism Communicate effectively with other departments to resolve issues and ensure a smooth handoff to morning teams Maintain lobby cleanliness, security protocols, and a professional front desk atmosphere Respond to guest inquiries about the hotel, local attractions, dining, and transportation Utilize Hilton's OnQ reservation system and PEP platform to manage bookings and ensure data integrity Ensure guest privacy and hotel confidentiality policies are always upheld Proven track record of reliability and ability to work independently overnight Previous hotel front desk or night audit experience preferred Experience with Hilton systems (PEP and OnQ) strongly preferred Strong communication skills and a calm, solution-oriented demeanor Professional appearance and conduct Ability to perform basic math and reconcile financial records accurately Availability to work weekends, holidays, and overnight shifts consistently Perks and Benefits Competitive pay and overnight shift differential Hilton Team Member travel discounts and perks available to employees and their families Team-focused environment where your work truly matters At Titan AMG, our mission is transforming spaces into safe & welcoming places where people experience memorable hospitality to cherish the moments that matter. By living our values, we're able to achieve this mission and provide memorable hospitality to our guests.