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Night Auditor
Job
Empire Hotels Group
Rochester, MN (In Person)
$38,480 Salary, Full-Time
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Job Description
Night Auditor Empire Hotels Group Rochester, MN Job Details Full-time $17 - $20 an hour 12 hours ago Benefits Paid time off Employee discount Qualifications Computer operation Teamwork Interpersonal skills Attention to detail Problem-solving Computer skills Full Job Description We are looking for a full-time night auditor to serve as our guests' first point of contact and manage all aspects of their accommodations. Guest Service Representative responsibilities include registering guests, managing reservations and providing information about rooms, rates, amenities, as well as the surrounding areas including Mayo Clinic. If you have a passion for customer service and a positive team-oriented attitude - we'd like to meet you! Ultimately, you will help create a pleasant and memorable stay for our guests. •Please note•5 days a week 11pm-7am/10pm-6am Responsibilities Perform all check-in and check-out tasks Assist guests over the phone as well as in person Coordinate with all hotel departments (i.e. housekeeping, maintenance, etc.) Manage guest information such as contact details, room types needed, dates of arrival and departure, and payment information Provide information about hotel, rates, amenities, and services offered Assist guests with questions related to Mayo Clinic, transportation, dining, entertainment, etc. Essential Skills Passion for customer service Organized and detail oriented Basic computer knowledge Willingness to learn Ability to empathize with guests Problem solving skills Strong interpersonal skills