Night Auditor

JOB SUMMARY

The Night Auditor's primary responsibility is to audit all house and guest accounts to ensure that they balance. The Night Auditor also prepares final reports for management and acts as a third shift Front Desk Associate by providing professional and courteous guest service.

SKILLS & KNOWLEDGE

1. Must have the ability to provide professional and courteous guest service. 2. Must have good time management skills and the ability to work with minimal supervision. 3. Must have good organizational skills, the ability to multitask and strong attention to detail. 4. Must have the ability to understand and follow verbal/written instructions and communicate both verbally and in writing. 5. Must have the ability to maintain a positive and professional attitude when handling guest situations. 6. Must have a working knowledge of computers and basic math skills. 7. Customer service experience preferred, but not required.

ESSENTIAL FUNCTIONS

1. Assists all guests in a professional and courteous manner. 2. Performs job duties and responsibilities in a cost effective manner and within budgetary guidelines. 3. Verifies that all charges to guest accounts made during the day are correct, and posts room charges for that day so that all guest accounts are current and in balance by 6:00am the following morning. 4. Completes all credit card transmittals, direct bills, and no show billings for the day. 5. Prepares all daily, monthly, and yearly reports required by the property. 6. May be required to set up and stock the breakfast area. 7. Acts as the manager on duty in the absence of the General Manager and/or Guest Service Manager. 8. Greets guests and processes hotel registration and other transactions promptly while maintaining confidentiality of all guest information. 9. Stays current on hotel accommodations, services and local attractions in order to effectively assist guests. 10. Performs all guest accounting functions according to established hotel operating procedures to ensure all guest and house accounts are complete and accurate. 11. Adheres to all established credit and inventory control procedures to minimize exposure to loss of revenue. 12. Demonstrates the use of sales techniques to effectively sell the property, maximizing occupancy and average rate. Night Auditor Job Description EOE AA M/F/Vet/Disability Page 2 of 3 13. Professionally and competently operates the telephone system according to brand standards while using proper etiquette and appropriate greetings. 14. Receives and processes telephone and walk-in reservations accurately. 15. Monitors the printer and fax machine to ensure prompt attention is given to documents received. 16. Conducts regular inspections of the front desk and public space and takes immediate action to correct any issues. 17. Maintains the cleanliness of the lobby area and performs laundry duties as needed. 18. Removes snow from hotel main entrance and sidewalks as needed. 19. Understands and applies all ho...