Front Desk Night Auditor

Position:

Guest Service Representative Department:

Front Desk Reports to: Operations Manager and General Manager

JOB SUMMARY

Responsible for front desk procedures, checking guests in and out, reservations, customer relations, safety and security. Effective positive communication with guests and co-workers.

ESSENTIAL FUNCTIONS

• Wears appropriate uniform and name tag at all times
• Process an hourly status of inventory in order to determine correct selling actions
• Knowledge of Brand marketing programs
• Organizes the days arrivals giving appropriate attention to special requests
• Registers all incoming guests in a courteous manner and follows proper procedures
• Accepts and records methods of payment and charges
• Answers switchboard within three rings using proper greeting
• Answers questions guests may have regarding hotel amenities and surrounding areas
• Follows proper money handling procedures. Balancing credit cards, cash and preparing shift deposit
• Issues and maintains safety deposit boxes
• Maintains key control as outlined by hotel policy and procedures
• Fully understands all safety and security procedures and can physically evacuate property in an emergency
• Observes all guest and employee security procedures
• Receives and processes guest messages and mail
• Registers all wake-up calls
• Adheres to Brand standards
• Standing through shift required
• Complies with all company policies and procedures
• Follows lost and found procedures as outlined by the General Manager
• Communicates well with all departments
• Promotes positive guest and employee relations
• Performs other duties as assigned by management

QUALIFICATION STANDARDS

• Administrative accuracy and attention to detail
• Pleasant telephone personality and attitude with guests and co-workers
• Neat appearance
• Must be able to read, write, speak and understand English
• Works well under pressure
• Maintains neatness, cleanliness and organization of work area
• Reliability and honesty essential
• Computer skills preferred
• Conflict resolution skills required

Job Type:

Part-time Pay:

From $14.00 per hour

Benefits:

Employee discount Flexible schedule

Work Location:

In person